Outlook 2010

I have a user who has appointments in her Outlook 2010 Calendar for various appointments.

The appointments are spread out over various day of the week, they are different appointments for different days of the week with different people.

The issue is that these appointments are duplicating themselves over and over without any user intervention or user error.


I did find an article here on the Experts Exchange website about a tool called CalChecker but it's very difficult to use so I'm not actually interested in the tool. I'm looking for another way to fix or analyze the problem.

Thanks

Tech Guy
andavispsavAsked:
Who is Participating?
 
Simon Butler (Sembee)ConsultantCommented:
"So, is it that the iPhone's OS is a problem even without the iCloud application ? "

Short answer - Yes.
Go through the link I provided above and see how many issues are related to iOS and calendars. It is almost like they fix one and cause two others.

The quicker Microsoft fix the problems with the third party ActiveSync client they bought (Accompli) the better, then the default apps can be replaced.

Simon.
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Carol ChisholmCommented:
I think we need some more information.
Does the user have several devices (phone, computer, laptop...)
Are the problem appointments modified at any time?
Is there a fixed time difference in the duplicate appointments?
Have you checked the time/date settings on the devices and the server?
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andavispsavAuthor Commented:
Carol-

Thanks for getting back with me so fast wow, impressive !!!!!


 Does the user have several devices (phone, computer, laptop...)
 The user has only one laptop and one iPhone, no other devices that I know of.

 Are the problem appointments modified at any time?
 No, she hasn't modified the problem appointments, she said she hadn't touched them and they
 started replicating by themselves.

 Is there a fixed time difference in the duplicate appointments?
 I'm not sure that I understand the concept of "fixed" time difference, I apologize :-)


 Have you checked the time/date settings on the devices and the server?
 Should I check the time on the "Exchange" server and her device you're saying ?

Thanks

Tech Guy
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andavispsavAuthor Commented:
I just discovered that she has an ipad and an iphone that are being sync'd up with the Exchange server.

Thanks

Tech Guy
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Simon Butler (Sembee)ConsultantCommented:
One of the mobile devices is almost certainly the cause.
I would remove the ActiveSync account from each device, and the partnership from the Exchange server.
Then de-duplicate the calendar. That is easily done - simply change the view to category, then add the created date field. The duplicated items will have the same date on them.

Then add each device.
It is probably a third party app that is touching the calendar item and causing it to appear to Exchange to be a different item.

Simon.
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andavispsavAuthor Commented:
Hey Simon ,

Thanks for the post, totally appreciated !!!

The user doesn't use anything like iCloud to sync her calendar.

Even though she's not using iCloud as an application, can she still have this problem?

Also, if iCloud or any other sync mechanism or application isn't being used except Exchange then what do you think could be the problem ? I'm stomped at this point.

Tech Guy
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Carol ChisholmCommented:
There were also some bugs in the IOS (iPhone 6) which caused sync problems especially for appointments in GMT.
You might want to updates all the devices.
http://www.redmondpie.com/ios-8-google-calendar-gmt-bug-finally-fixed/
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Simon Butler (Sembee)ConsultantCommented:
It isn't iCloud that is the issue, it is ActiveSync from the device.
The iOS implementation of ActiveSync has loads of problems with calendars, made worse if you try and modify a calendar entry.

The known issues article gives you an idea of the problems it has.
http://support.microsoft.com/en-us/kb/2563324

Simon.
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andavispsavAuthor Commented:
Awe, okay I see what you're saying.

So, my manager came over today and told me that a few more users are having problems with calendaring issues. Even though they're not making the appointments from their phones they are still having issues with the appointments.

Do you still think the mobile devices are still the problem, even if they are not making and setting the appointments from their mobile phones?


Tech Guy
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Simon Butler (Sembee)ConsultantCommented:
I cannot think of a case where there has been calendar issues where there has NOT been an iOS device involved. Apple's implementation of ActiveSync is dreadful.

Simon.
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andavispsavAuthor Commented:
Okay, gotcha, gotcha , LOL !!

I did check with the user and they are not using the iCloud on the iPhone or he PC.

So, is it that the iPhone's OS is a problem even without the iCloud application ?

Tech Guy
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andavispsavAuthor Commented:
Wow ! LOL

So, is there a fix for this problem that you know of ?

Tech Guy
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Simon Butler (Sembee)ConsultantCommented:
The only reliable fix at this time is to stop using the iOS toys and use a proper business device.
Windows Phone is lacking in features, so either Blackberry OS 10 or Android. Both of them work very well.

Simon.
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andavispsavAuthor Commented:
Wow !! That's what I'm talking about, honesty !!!

I can accept that answer good man and I totally appreciate that.

I appreciate you getting back with me as well and quick as you have also !!

Tech Guy
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