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How do I code/send an XML file for WAPI?

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Last Modified: 2015-03-18
This is totally out of my realm of expertise, so I apologize in advance for any poor form and incorrect assumptions. Feel free to ask for clarification.

My company uses a CRM to track calls/emails (inquiries), which has a toolkit that can pull reports given certain parameters. Unfortunately, these reports limit the amount of text included in any field to 250 characters. According to this CRMs customer support team, I have to use their API (or WAPI, not sure if they are different) to circumvent this character limit. I tried downloading bitvise and connecting to the host using the information they provided, but it didn't work. They said I "need to code my own xml data to get the data".

I think, given some time, I can figure out how to code the XML file (they have provided some instruction in this area), but I'm at a total loss as to what to do with it! How do I even connect to the WAPI? I feel really hamstrung at the moment, so any advice would be greatly appreciated. Thanks in advance!
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