MS Word 2010: comments not printing

I have a user who has a number of Word documents with Comments in them, they appear fine on the screen, they appear fine in print preview, but the comments don't print.  If I open the same document & print it, the comments print so presumably the problem must be with her setup, not the document.  I can find instructions about setting the Print Settings to Print Final Markup, but she has that ticked, so its not that.  I think it must be a setting somewhere because she had this problem a year or so ago & I fixed it by upgrading her to Word 2010, but now its happened again, so I suspect some unintentional combination of keys is changing a setting. Anyone have any other ideas about what might be blocking the Comments from printing.
matavaiIT ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Michael FowlerSolutions ConsultantCommented:
This method has worked for others

1/ Close Word.
2/ Re-open Word
3/ Using Word (not Windows Explorer), open the document.
4/ Print your file.  On the Print page, under Settings, click the button that holds the options like "Print all pages" and make sure that the "Print mark-up" is checked.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
matavaiIT ManagerAuthor Commented:
Wow, that does work, thanks Michael.  Question is, what's the difference between the two methods of opening a document, is this (sharp intact of breath) a bug in Word, or something to do with template settings?  Just because it would be nice not to have to think about how to open a document every single time.
Michael FowlerSolutions ConsultantCommented:
It would have to be a bug in word. Not sure what is happening only that it works. At least you only need to do it when you want to print a document with the comments in place, which should not happen too often.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.