Outlook 2010 will not accept the password

I have user that is using Outlook 2010 Cloud base and we currently use MS 365, the other day he changed his password  and now his outlook client want accept the new password but he can log into Outlook 365 Web, is there something else I might need to reset?

Thanks
ahmad1467Asked:
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Vasil Michev (MVP)Commented:
Clear the stored password from Credentials manager. Are you using AD FS or is the user created directly in the cloud?
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ahmad1467Author Commented:
I've requested that this question be deleted for the following reason:

I placed a call with Microsoft and they had me update my outlook and recreate the profile after that the problem was fixed
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