Cannot install SBS2011 on a Proliant ML350 Gen9

I have been trying all morning to install SBS2011 from DVD onto a new Proliant ML350 Gen9.

Using Intelligent Provisioning it expands all the files and gets to where it wants to reboot, but before it does it throws an error - something about a required driver not found (sorry, not onsite any more). The CD is MS OEM (not ROK or otherwise BIOS locked), I tried using built in DVD drive and an external USB DVD drive.

Using 3 x 300 GB SAS disks in Raid5 with AP440ar controller.

Any ideas?


Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Cliff GaliherCommented:
Well, since the gen9 didn't ship until after SBS 2011 was pulled from price lists, they never shipped together. As such, what you are trying to do is illegal with an OEM license.

And from a technical perspective, even if you had retail, there is a reason SBS is not on the gen9 support matrix, and only on gen8. New hardware, older OS, not all meshes well.

HP's compatibility matrix:
David AtkinTechnical DirectorCommented:
Removed my comment.  See Cliffs comment.
AlasdairbAuthor Commented:
Thanks, I see your point. The OEM software has never been used, I bought it ages ago and was keeping it for a new server, not sure if that is any better.

In the Intelligent Provisioning SBS 2011 is a supported selection, it's based on Server 2008R2 which you can still buy, but yes, it's not on the HP matrix you linked to.

OWASP: Threats Fundamentals

Learn the top ten threats that are present in modern web-application development and how to protect your business from them.

Cliff GaliherCommented:
Nope, not any better. You aren't the the M in OEM stands for "manufacturer" and you didn't manufacture the HP. (and yes, when it comes to accounting, support contracts, and taxes, that matters so MS views that seriously.)

Intelligent Provisioning (IP) is not server specific. It is basically an embedded OS so its choices are generic. That way if you wanted to install SBS on a server that *did* support it, like a DL320 Gen8, that doesn't require a customized version of IP, or store a large database in the embedded OS, or require direct online access to query a database hosted by HP. Which would be the only ways to solve not listing unsupported OSes on specific servers. And each of those introduces their own significant drawbacks. So HP left compatibility checking as an exercise for a server admin as the best solution. Not entirely unreasonable.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
AlasdairbAuthor Commented:
Cliff thanks for putting me straight.

We saw the same issue on a HP ProLiant ML350 G9.

Before starting the server was fully updated with the latest 2015.06 firmware using HP's Service Pack for ProLiant bootable DVD.

For SBS 2011, forget UEFI & Intelli Prov, we spent hours on it to no avail. It always failed on at the last part of the initial GUI setup "Windows installation cannot continue because a required driver could not be installed."

HP support had no workarounds, and interestingly we tested installing a downloaded eval Windows Server 2008 R2 Standard using UEFI & Intelli Prov and it worked perfectly. Not surprisingly, it also worked perfectly for a downloaded eval Windows Server 2012 R2 installation.

SBS 2011 is based on Windows Server 2008 R2 Standard, but I can only assume that the earlier builds were less UEFI friendly. I also know that that MS released EFI patches for updating installation images.

The solution that worked in this case was to change the ML350 G9 to Legacy BIOS boot mode (permanently) and boot off the SBS 2011 DVD and install as normal. It worked perfectly.

In our case the server had a P440ar hard disk controller and RAID drivers did not need to be manually loaded, as the RAID1 arrays were visible on DVD boot and initial setup.

Hope this helps!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.