Problem in Installing Dropbox on Windows 8.1.

versailles
versailles used Ask the Experts™
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I just purchase a Windows 8.1. note book. 500 Giga; I am the only one user and Administrator. I have a dropbox account. I want to replicate it on this machine. I went on my dropbox account. I downloaded dropbox and installed it. I can access the panel. End of the story. I cannot do anything else.

1. panel is frozen saying "connexion ..." and that dropbox is starting (for two days)
2. I can access the preference/options panel, but is also frozen.

I sent a mail to dropbox support to ask two days ago. But also frozen.
Hes someone an idea ?
Thank you !
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Gabriel CliftonNet Admin
Top Expert 2012

Commented:
I have had issues with DropBox and even Google drive apps in the past if Internet Explorers security settings were too high. Give that a shot first.

Commented:
Have you tried uninstalling it then re-installing it? Also does it work when you access the dropbox folder your drive from file explorer instead of going through the panel?
versailleschercheur libre

Author

Commented:
Gabriel, I removed all the firewalls and made a rule i the active one when back (ESET) to permit Dropbox back and forth.
Takunda, I have installed and uninstalled it three times (however it went a little further the first time).  I do not recall if this was before or after I installed ESET.
The Dropbox directory had not been created. Qhen I cleck on the directory or on the site in the panel nothing happens; I created the dropbox file where it should have been, this has had no impact.
Thank you for the help.

Versailles
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Net Admin
Top Expert 2012
Commented:
Alan HendersonRetired marine engineer

Commented:
Microsoft's System File Checker utility often fixes such problems. it Repairs or replaces corrupt of missing system files.

Here's how to use it:
https://support.microsoft.com/en-us/kb/929833
versailleschercheur libre

Author

Commented:
The problem is not solved. I think there are cross difficulties from ESET, M$ and Dropbox. I am sorry for the delay: I got sick. Not of the problem but of a simple flu. My 100 MB mailbox went overloaded.
I will post the solution if I find it.
Thank you Gabriel. You put me on the right track.

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