How do I clear Event ID: 10010, involving Microsoft-Windows-DistributedCOM on my 2012 Standard server?

I am running Microsoft Standard 2012 server

This server has crashed two times, of the course of a month.

I am receiving this ERROR message: 'The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.',  every 10 minutes with in my event log.

I am also seeing a warning - Event ID: 153 - 'The IO operation at logical block address 0x5e003f for Disk 1 (PDO name: \Device\00000051) was retried.'

That is basically it. This server has only been in production since June of Last year. I have had absolutely no problems, until now.

Can someone please help me resolve the 10010 error message?
GeeMoonIT ConsultantAsked:
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David Johnson, CD, MVPOwnerCommented:
you have a hard drive failing replace it

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Davis McCarnOwnerCommented:
"I am also seeing a warning - Event ID: 153"  David is right; you need to address the hard drive problem and it is an emergency not something that can wait!
What is the drive configuration of the server?
GeeMoonIT ConsultantAuthor Commented:
It is a RAID 10. I booted the system to get into the RAID configuration. There is no notification of any failure. I will check with Dell, to see if there is any other software I can use to investigate.
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Davis McCarnOwnerCommented:
Is there an option to check the SMART status of the individual drives?
One of them ought to be showing something under (C5) Current Pending Sectors meaning it knows it had problems with block 0x5e003f.  Unfortunately; its almost impossible to use a regular SMART utility to check the members of an array.
GeeMoonIT ConsultantAuthor Commented:
Thank you all, for you excellent, concerned comments. I have stepped into action - immediately.

Here is the current status:

Dell has an open management utility that reviews all the servers hardware - including the hard/or virtual drives. All appears to be green - healthy. I have downloaded/installed firmware upgrades for Perc H710 controller, IDRAC, Life Cycle Controller and the BIOS. This all requires a reboot, that I will have to be perform after hours. I will let you know the results.

Thank you
GeeMoonIT ConsultantAuthor Commented:
I checked the logs this morning.

The good news is it appears that my original concern regarding the DCOM message has disappeared.

The bad news is, now I am seeing the disk warning ID 153 every hour on the hour.
Nothing appears in the boot controller configuration. Nothing appears in Dell's Open Management console for the physical/Virtual drives. According to the above, all is fine. Yet, I am seeing this warning every hour , and feeling I have a pending crash in the near future.
YES, I do have an onsite image backup, and a automated off-site backup server.

I am waiting on Dell support. I will return with a status

Thank You for your support
Davis McCarnOwnerCommented:
In an elevated CMD window (CMD<CTRL-SHIFT-ENTER>), type
wmic path Win32_PnPSignedDriver where "pdo like '%00000051'" get devicename,pdo
That should tell us the friendly name of whatever 00000051 is.
What is it?
GeeMoonIT ConsultantAuthor Commented:
Sorry for my delay.....

I will get back ASAP
GeeMoonIT ConsultantAuthor Commented:
The following error, my original posted question -'The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.',   reappeared. Strangely enough, it only happened 4 times this morning - 10 minutes apart.

I discovered the disk warning is happening every hour, on the dot. It just so happens, I have an SQL Off-site automated backup happening at the same exact time. I checked with the off site backup service, who stated that I have out of date software (their software application). I performed an upgrade to discover I am still suffering the same warning message (Event ID 153). I will contact them again. They weren't interested in speaking with me until I performed the upgrade.
Davis McCarnOwnerCommented:
My last post gave you the tool to identify the failing drive or array.
ONCE THAT IS FIXED, and not before (!!!), DCOMCNFG and selecting the DCOM Config folder under My Computer will automatically let you register the COM+ applications that are currently not registered properly.
GeeMoonIT ConsultantAuthor Commented:
I ran the 'wmic path Win32_PnPSignedDriver where "pdo like '%00000051'" get devicename,pdo'. I received the following message:

NO Instance (s) available.

I reviewed the event logs for the last 24 hours - no errors.

I checked the on-line backup software (believed to be the culprit) to discover that it is hanging on a past SQL backup - in process. Yes, it appears to be hanging for the length of time the errors disappeared.

I will get back ASAP
GeeMoonIT ConsultantAuthor Commented:
Current Status:

I uninstalled my on-line backup software. I upgraded my existing Symantec System Recovery 2013 - Server Edition to the R2 version. All messages disappear.

I re-installed the latest on-line backup software, created new backup jobs and executed them. The disk warning message reappears exactly when the on-line SQL backup executes. I have contacted the online backup support time and await an answer.

My server has remained up/stable.

I will get back, ASAP, with their reply
GeeMoonIT ConsultantAuthor Commented:
Sorry for my delay.

The tech support for the on-line backups are horrible. No return calls or emails.

I contacted them, referring to a created ticket #. They asked me what version SQLVDI.DLL I was running. I haven't heard back from them. I will pulse them again.

My server crashed again - same errors.

It is a toss up between the online backup software or Symantec System Recovery for Server. I am leaning towards the online backup software.
David Johnson, CD, MVPOwnerCommented:
you are using enterprise class disk drives and not desktop computer drives.. i.e. WD RED and not green or black.
GeeMoonIT ConsultantAuthor Commented:
I hear what your saying.

I assume yes. I purchased a Power Edge R320 server w/ a RAID 10, last year from Dell. I would be seriously upset if that was not their logical standard server configuration. Is there a way to check w/out downing the server and pulling the drives?
Davis McCarnOwnerCommented:
David is a little ahead of himself as we do not know the make and model of the hard disk drives, yet.
If you go to , click on Product Support, and enter your service tag number, you can look at the configuration as shipped to see what the hard drives are.  You should also have downloads available which would let you inspect the raid's status.
David Johnson, CD, MVPOwnerCommented:
Dell would have shipped the proper drives. What I am trying to do is eliminate potential problem areas.
GeeMoonIT ConsultantAuthor Commented:
Thank you all, for your valuable comments and patience, as I work through this vital issue.

In answer to the last question, regarding current drives, I chatted with Dell who stated that I do have enterprise class drives. I checked my Dell order and identified the current hard drives as: 300GB 10K RPM SAS 6Gbps 2.5in Hot-plug Hard Drive (of course it didn't mention the make/model). I also had, in the past, installed and reviewed the Dell Management software, revealing the current state of my RAID 10 and existing hard drives. The report was that everything was on-line and free of errors.

Now to the next point. MY server crashed, I believe it happened Friday night, at 11:00 PM. I was alerted by staff, Monday morning, that no one had access to data - yes the server was frozen. I have reached out, again, to my existing slow moving tech support for my on-line backup software, who suggested that I update the service packs on my existing SQL 2012 server. I'm going to perform this action to night, after hours. I am hoping to see my event items disappear, and ultimately resolve the server crashes.

I will get back ASAP

Thank you
GeeMoonIT ConsultantAuthor Commented:
I performed the necessary SQL updates. Nothing has changed.

The support for my on-line backup solution is terrible. Yes, I am going to lose these people in a heart beat. Well, that is another story.

Anyway, I stopped my online backup service, with in services, and was able to make it through a Friday with out a crash. Yesterday, Tuesday, I was back on site to discover that the on-line backup service started on it's own. It was performing backups outside of the specified time frame (which should be after hours), during office operation. Yes, I had to cold boot the server again, due to a total freeze up.

So now, I actual completely 'disabled' the online backup service with in 'Services'. I exited out of the system tray icon ( monitor) for the online backup service. I looked at the last 12 hours in the event log - all seems to be clear.

I will report back. I would like to give it a little more time w/out the service to see my results. Thank you for your help and support
GeeMoonIT ConsultantAuthor Commented:
I believe the answer to my riddle was a poorly developed on-line backup software.  I disabled the software from performing backups. All appears to be fine.

Thank you for sticking with me on this issue.
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Windows Server 2012

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