I am an IT shop. I am looking for a way to "manage" all my customer's networks remotely. I have recently come across a company called Kaseya that offers such a package. The three big things that it seems to offer are:
1) Remote Access
2) Health monitoring of workstations and servers
3) Patch management of workstations and servers
You essentially load an agent on all the workstations an servers you manage and monitor/patch from a remote console.
My question is.... is Kayesa an industry standard method of doing all the above or is there something better out there. I don't want to dump a lot of time and energy in to Kayesa if there is something better.