Cannot fix "Microsoft Office Outlook cannot provide from scripting support" error on my Citrix server OFFICE 2007

We have a Citrix server that is basically used as a terminal server. Users connect to CITRIX and only have one ICON that points to a Citrix Desktop. It has worked for years but recently we starting getting a "Microsoft Office Outlook cannot provide from scripting support" when trying to retrieve email from our EVAULT email archiver. I researched the error and found I needed to find the GUID and run a command similar to msiexec /i {90120000-002A-0409-1000-0000000FF1CE} ADDLOCAL=OutlookVBScript /qb to correct the problem. I thought I had found something but whenever I run that command I get an Error 2711: An internal error has occurred (Outlook VBScript               )  

I am logged into our CITRIX server via RDP and it is running Windows 2008r2  

any ideas on how to trouble shoot is welcome..thanks
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Thor2923Asked:
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Sekar ChinnakannuStaff EngineerCommented:
Did you checked this citrix link discussion? if not try the command as per http://discussions.citrix.com/topic/258085-microsoft-office-outlook-cannot-provide-form-scripting-support-solved/
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