I was called in to look at a server which was unable to boot. The server initially had two drives with the amber failure light on when they came in. In trouble shooting they removed the drives and plugged them back in at which point both drive lights went green. however they still could not access the data.
When I got there all lights were green but I could not access an of the virtual machines. I brought the server down and ran HP Smart Start and it shows only 1 drive in an error condition. The server is running ESXi 4 which is installed on a separate mirrored drive. The server boots but it no longer sees the raid 5 datastore. I clicked on add storage in the VMWare console and it sees the raid 5 array but says it is empty.
At this point I backed out without making any changes and suggested they look at data recovery options. They called one company which was recommended by a local computer supplier and was given a quote of probably $10,00-$15,000 dollars which is out of their price range.
This is a small company and no one was checking the backups, they just changed the tapes every day and assumed the backup was running every night so there are no good backups to restore form .
Are there any other options?