iPhone Not Opening Attachments

Anyone know why / how to fix when iPhone : MAIL app closes out when trying to view a DOCX attachment ... doesn't even try to download ... .. .

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Tried to turn it OFF / back ON ...
remove e-mail account , re add it ...

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LVL 4
mvalencia2003Asked:
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jerseysamCommented:
Scroll down tot he bottom of the message and ensure you have selected Download Full Message
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Kyle SantosCustomer RelationsCommented:
jerseysam has it right.  It may be helpful to go all the way to the very bottom of the email and make sure that "message has not been downloaded" alert is not present. Downloading the rest of the message just worked for me for several of the attachments I was having problems with. this was not entirely intuitive as both the message and the attachment (On the surface) appeared to be fully downloaded.

Let us know if you need anything else!

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