We help IT Professionals succeed at work.
Get Started

WebEx crashing in Citrix Shared Desktop

vpetersen asked
Last Modified: 2015-03-31
Hello, thanks for taking the time to look at this. We are having an issue with WebEx inside our Citrix shared desktop farm. We have tried to work with WebEx but have had zero luck.

Citrix XenApp 6.5
Citrix PVS 6.1
Citrix UPM 5.2
Server 2008 R2

Users can schedule WebEx meetings fine and send out invites fine in Citrix. When the 1st user joins/hosts a meeting everything works fine. Any subsequent user tries to join/host a meeting the WebEx client crashes.

We have software restriction policies in place but have whitelisted every WebEx related .exe file. WebEx support recommended we also whitelist every .dll file as well (which we did and there was no change).

A symbolic link was recommended by WebEx support to redirect  the C:\ProgramData\WebEx\WebEx folder from the server to the users home directory which is on a network share (WebEx support sent the sym link syntax). Unfortunately the crash still occurred at 99% and the sym link also appeared to not be redirecting everything in the C:\ProgramData\WebEx\WebEx folder.

Not really sure where to go from here. Any help would be appreciated.
Watch Question
This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE