I am not sure what to do on this issue.
I have a new client that we migrated from an online Exchange server to POP3 accounts (from one company to a different one).
I exported all of the Exchange accounts by doing an export to a pst file and made sure to include everything (including contacts).
Created a new pst file for each user and then removed the ost file.
Did an import on each pst file of the export that I did earlier.
No error messages and no issues. Looked like everything came across.
Some have their contacts but a couple don't.
In Outlook 2010 and 2013 (one has 2010 and one has 2013) could the contacts be in a different file then wrapped in the ost file? If so what is the file and where is it located on the drive?