Outollok 2010 and 2013 with ost file an Contacts

Hello all,
I am not sure what to do on this issue.
I have a new client that we migrated from an online Exchange server to POP3 accounts (from one company to a different one).
I exported all of the Exchange accounts by doing an export to a pst file and made sure to include everything (including contacts).
Created a new pst file for each user and then removed the ost file.
Did an import on each pst file of the export that I did earlier.
No error messages and no issues.  Looked like everything came across.
Some have their contacts but a couple don't.
In Outlook 2010 and 2013 (one has 2010 and one has 2013) could the contacts be in a different file then wrapped in the ost file?  If so what is the file and where is it located on the drive?
Thanks,
Kelly
LVL 6
K_WilkeAsked:
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John ChristopherAnalystCommented:
HI,
This might be a sync issue with the .ost files for the users in question as the others are working fine.

can be a corrupt .ost file

Try and resync the folder

1) right click the folder and select properties
2) Clear Offline items and then click ok
3) now  click the send/receive  button on the outlook ribbon
4) click update folder.

Try this aswell - http://www.msoutlook.info/question/826
 
or simply try and recreate the OST for these users
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K_WilkeAuthor Commented:
That was the trick...thank you so very much for the help.
Kelly W.
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