Win 8.1 - network & sharing and firewall icon will not open

When network & sharing or firewall icons are clicked the window opens and shows the spinning wheel but nothing happens - have waited 10 minutes.  The only way to close the window is to use task manager.  Win 8.1
jmw7541Asked:
Who is Participating?
 
JohnBusiness Consultant (Owner)Commented:
Open cmd.exe and run SFC /SCANNOW. Allow to complete, shut down (all the way down), restart and test.

If that does not produce results, run DISM.

DISM
Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Restart the computer and test
0
 
MacleanSystem EngineerCommented:
Another odd bug is that if Bluetooth service is disabled, this same symptom can occur. Have a look whether this is the case.
Unfortunately I am unable to locate the official article on this, but I do recall having had the same issue on Windows 7.
0
 
jmw7541Author Commented:
Thanks to both John Hurst and Maclean for your input

Tried Maclean first - Turned on Bluetooth but no change  

Next tried the input from John Hurst.  The solution didn’t work the way I had hoped but it did lead to a fix.

Ran SFC /SCANNOW and shut down.  Restart showed no change

Next ran DISM.exe /Online /Cleanup-Image /Scanhealth  It took almost two hours to complete instead of 15-20 minutes, but it did complete successfully with no component store corruption

Next ran DISM.exe /Online /Cleanup-Image /Restorehealth. Again it took almost 2 hours but this time did not complete successfully – showed error 0x80240021 and referred to the DISM.log file. This file had a half page of readable text and 4 pages of Chinese characters.  At this point decided to back up the data and reload the operating system.  System now works
0
 
JohnBusiness Consultant (Owner)Commented:
@jmw7541 - Thanks for the update and I am glad you got the system fixed.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.