Win 8.1 - network & sharing and firewall icon will not open

jmw7541 used Ask the Experts™
When network & sharing or firewall icons are clicked the window opens and shows the spinning wheel but nothing happens - have waited 10 minutes.  The only way to close the window is to use task manager.  Win 8.1
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Open cmd.exe and run SFC /SCANNOW. Allow to complete, shut down (all the way down), restart and test.

If that does not produce results, run DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).

Restart the computer and test
MacleanSystem Engineer

Another odd bug is that if Bluetooth service is disabled, this same symptom can occur. Have a look whether this is the case.
Unfortunately I am unable to locate the official article on this, but I do recall having had the same issue on Windows 7.


Thanks to both John Hurst and Maclean for your input

Tried Maclean first - Turned on Bluetooth but no change  

Next tried the input from John Hurst.  The solution didn’t work the way I had hoped but it did lead to a fix.

Ran SFC /SCANNOW and shut down.  Restart showed no change

Next ran DISM.exe /Online /Cleanup-Image /Scanhealth  It took almost two hours to complete instead of 15-20 minutes, but it did complete successfully with no component store corruption

Next ran DISM.exe /Online /Cleanup-Image /Restorehealth. Again it took almost 2 hours but this time did not complete successfully – showed error 0x80240021 and referred to the DISM.log file. This file had a half page of readable text and 4 pages of Chinese characters.  At this point decided to back up the data and reload the operating system.  System now works
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

@jmw7541 - Thanks for the update and I am glad you got the system fixed.

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