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LeighWardleFlag for Australia

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Emails blocked by Spamhaus

Hi Experts,

Some of our emails are getting blocked by Spamhaus.
Here's what the bounced emails look like:

The following message to <x.y@curtin.edu.au> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'5.7.1 Service unavailable; Client host [117.55.227.24] blocked using Spamhaus; To request removal from this list see http://www.spamhaus.org/lookup.lasso'

Reporting-MTA: dns; mta24-d1.ip2.cbr1.mail-filtering.com.au

Final-Recipient: rfc822;x.y@curtin.edu.au
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [213.199.154.87]
Diagnostic-Code: smtp; 5.1.0 - Unknown address error 550-'5.7.1 Service unavailable; Client host [117.55.227.24] blocked using Spamhaus; To request removal from this list see http://www.spamhaus.org/lookup.lasso' (delivery attempts: 0)

I have opened http://www.spamhaus.org/lookup.lasso

Entering my Client Host IP (117.55.227.24) into IP Address Lookup Tool returns:

117.55.227.24 is not listed in the SBL

117.55.227.24 is not listed in the PBL

117.55.227.24 is not listed in the XBL

Entering my domain, mincad.com.au, in to the Domain Lookup Tool returns:

mincad.com.au is not listed in the DBL

So we are not listed on any of the Spamhaus lists - but our emails to 3 customers are being blocked?

Regards,
Leigh
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John
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It would appear the email is not leaving your domain. You would get a different message if sent and bounced back, I think.

Do you have both an external IP and also an email server IP?  Check both if you do.
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Howdy VB ITS,

Yes, the bouncebacks are within a minute of sending.

It's getting worse, I just had another bounce back with a Sophos message:

Client host rejected: Your message was rejected due to spam filtering. Please
see http://www.sophos.com/security/ip-lookup?ip=117.55.227.26'

Should I notify Uber, my web and email hosting service?
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My hosting service has resolved the issue:

Please note that, all the mails sent through our shared server pass
through spam filter Ironport and sent from it irrespective of IP
assigned to the domain on the server. You faced the problem with emails
because IP 117.55.227.24 of Ironport was blacklisted in CBL.

Our admins has now stopped the spamming and IP has now been removed from
the blacklist.

You can verify the same from below URL:
http://cbl.abuseat.org/lookup.cgi

We apologize for any inconvenience caused to you. You will not face any
issue with your emails now.

Further, UCEPROTECTL1 is just like scam as they demand money for IP
removal. You can ignore their blacklisting or contact the mail service
provider of senders and ask them to not to follow UCEPROTECTL1. Genuine
blacklisting organizations does not demand money and doesn't blacklist
IP without any genuine reason.

UberGlobal