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BIOS update killed my Dell XPS 15

I have a refurbished Dell XPS 15 (9530, Late 2013)

I ran the executable BIOS update file from here:
http://www.dell.com/support/home/us/en/555/Drivers/DriversDetails?driverId=XD7C7&fileId=3333679679&osCode=WB64A&productCode=xps-15-9530&languageCode=EN&categoryId=BI

Halfway through the update the machine froze. And I mean froze. I had to leave it overnight for the battery to run down to turn the display off.

I then recharged the battery but the machine is absolutely dead. BIOS obviously corrupt.

Is there anything I can do to fix this other than sending it off to Dell for repair?

Photo of the end result attached.
Hung-BIOS-update.JPG
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Alan Henderson
Asked:
Alan Henderson
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5 Solutions
 
JohnBusiness Consultant (Owner)Commented:
It would appear you got the incorrect BIOS for your machine, or the battery was in a very poor state of charge. Either way, you appear to have damaged the BIOS. The motherboard will have to be replaced and it may be that the computer is not worth repairing.
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Alan HendersonRetired marine engineerAuthor Commented:
It was definitely the correct BIOS update for my machine according to Dell, the battery was fully charged, and the power supply plugged in. The machine is under warranty.
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JohnBusiness Consultant (Owner)Commented:
If under warranty, then send it back. There is no way to get a bricked BIOS running, so repair is the next step.
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web_trackerComputer Service TechnicianCommented:
Was the power cable plugged in when you attempted to upgrade the bios? Even if you had fully charged batteries it is never a good idea to try to upgrade the bios on battery only power, you should always plug in the power cable.  That been said if the bios update corrupted the machine, when there were no interruptions, and the power cable was plugged in Dell should be responsible for the failed bios upgrade attempt as they were the ones who supplied the upgrade which corrupted the bios and now the system no longer boots.   One thing you can try is remove the battery and power cable and then press the power button for 15 seconds. Then plug in the power cable only and try to power on the laptop to see if it will continue with the bios update where it left off. Often some bios updates save the old bios version as a back up and will revert to that backup if the bios upgrade fails, other times it will continue where it left off. Other times you are left with a non working laptop. If this does not work contact Dell to see if they will support this system, even if it seems to be out of warranty. The problem with refurbished laptops the usually only come with a one year warranty.
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nobusCommented:
why was the bios upgraded?
did the refurbished CPS run well before or not?

if the system was not 100% you cannot blame Dell
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Gary CaseRetiredCommented:
"... The machine is under warranty. "  ==>  That's by far the most important statement in this thread.

Send it in for repair.   A BIOS update that goes bad effectively bricks a machine unless it has a motherboard with a BIOS recovery option ... and the manual makes no mention of this feature, so you don't have that capability.
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Alan HendersonRetired marine engineerAuthor Commented:
@ nobus
Why? Seemed like a good idea at the time. :(
There were several driver updates available so I figured that it was logical to install the latest BIOS first.  Hmmm…
The machine ran well.

@ webtracker
Removing the battery not a goer without voiding the warranty. Special security screws.
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Gary CaseRetiredCommented:
Noticed something interesting:   The Dell support site for the XPS 9530 shows the most current BIOS is version A02 in the file 9530A02.EXE data 9 Jan 2014, which according to your link is what you downloaded.

But the frozen update shows that it was installing A08 to replace A02 :-)

I assume that's a documentation and file naming error on Dell's site, but it's unusual, as Dell USUALLY does a very good job of making their BIOS updates "bullet-proof".    It's been well over a decade since I've seen a Dell system "bricked" by a BIOS update.

... as I suggested above, I'd just send it in and take advantage of the warranty.
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nobusCommented:
why - if not needed - don't change it, since there's always a risk with bios updates - as you've found out
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Alan HendersonRetired marine engineerAuthor Commented:
Thank you Experts. New related question coming up.
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JohnBusiness Consultant (Owner)Commented:
You are most welcome and I was happy to help.
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