BIOS update killed my Dell XPS 15
I have a refurbished Dell XPS 15 (9530, Late 2013)
I ran the executable BIOS update file from here:
http://www.dell.com/support/home/us/en/555/Drivers/DriversDetails?driverId=XD7C7&fileId=3333679679&osCode=WB64A&productCode=xps-15-9530&languageCode=EN&categoryId=BI
Halfway through the update the machine froze. And I mean froze. I had to leave it overnight for the battery to run down to turn the display off.
I then recharged the battery but the machine is absolutely dead. BIOS obviously corrupt.
Is there anything I can do to fix this other than sending it off to Dell for repair?
Photo of the end result attached.
Hung-BIOS-update.JPG
I ran the executable BIOS update file from here:
http://www.dell.com/support/home/us/en/555/Drivers/DriversDetails?driverId=XD7C7&fileId=3333679679&osCode=WB64A&productCode=xps-15-9530&languageCode=EN&categoryId=BI
Halfway through the update the machine froze. And I mean froze. I had to leave it overnight for the battery to run down to turn the display off.
I then recharged the battery but the machine is absolutely dead. BIOS obviously corrupt.
Is there anything I can do to fix this other than sending it off to Dell for repair?
Photo of the end result attached.
Hung-BIOS-update.JPG
John
It would appear you got the incorrect BIOS for your machine, or the battery was in a very poor state of charge. Either way, you appear to have damaged the BIOS. The motherboard will have to be replaced and it may be that the computer is not worth repairing.
ASKER
It was definitely the correct BIOS update for my machine according to Dell, the battery was fully charged, and the power supply plugged in. The machine is under warranty.
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why was the bios upgraded?
did the refurbished CPS run well before or not?
if the system was not 100% you cannot blame Dell
did the refurbished CPS run well before or not?
if the system was not 100% you cannot blame Dell
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@ nobus
Why? Seemed like a good idea at the time. :(
There were several driver updates available so I figured that it was logical to install the latest BIOS first. Hmmm…
The machine ran well.
@ webtracker
Removing the battery not a goer without voiding the warranty. Special security screws.
Why? Seemed like a good idea at the time. :(
There were several driver updates available so I figured that it was logical to install the latest BIOS first. Hmmm…
The machine ran well.
@ webtracker
Removing the battery not a goer without voiding the warranty. Special security screws.
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ASKER
Thank you Experts. New related question coming up.
You are most welcome and I was happy to help.