Recover data from a physically crashed hard drive

I have a client who's external backup drive has physically crashed (tick, tick, tick).
She has a bunch of prized pictures on it.

She would like to send it to a HHD recovery company but I am not familiar with any of the companies.
Could I get a recommendation re: a reliable not to expensive company.
I would like to hear answers from people that have actually used a company or know of something about
the companies and can personally recommend the.
With your answer let me know if you or your clients have used them.
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noxchoGlobal Support CoordinatorCommented:
Use Gillware they are known for their moderate prices. They have a nice policy - no data, no costs.
Another option is Ontrack Recovery - one of the oldest service for data recovery I know.

Have you tried connecting that drive internally? In other words taking it out of enclosure - and connecting internally to a working system. Maybe the problem is in USB controller of the drive and not in the drive itself. You can get it out of the box - connect it internally and see if BIOS and then Windows detect the drive. If yes then scan it with GetDataBack tool from
Yes there will be voices like - do not touch the drive if the data is really important. But as long as you do not write anything to this drive - it is ok. This is a good way to save some money, because the recovery service is not cheap. 500-1000$ depending on damage of the drive.
Dr. KlahnPrincipal Software EngineerCommented:
There are no data recovery companies that are reliable but not expensive.

That said, the best known company and the one that has been in business the longest is Kroll Ontrack.  I recommend them to my clients, who have found Kroll's service satisfactory even when the results were negative.

Kroll will do an introductory consult on the problem at no charge.  Their phone number is 800-872-2599.  Expect to pay a fixed fee for evaluation plus a per-megabyte charge for data recovered.

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vlogg5Author Commented:
I really like the the no data no charge.
vlogg5Author Commented:
Thanks for the extra advice.
I have assumed in the past that if there is a loud, usually ticking, sound coming from the hard drive that the drive
itself is physically toast. The USB controller would't make that sound would it?
Am I wrong in my assumptions? The sound is quite distinct and loud.
noxchoGlobal Support CoordinatorCommented:
If the logical board controller is not giving right impulses then it could fail to spin properly. But you can be sure only if you check it connected directly.
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