Exchange 2010 SP3 Installation Failed. - Error While Locating Source (Windows Installer

Hey Guys,

Urgent question here:  I was trying to install SP3 for Exchange 2010. Unfortunately it failed on the install (all pre-requisites checked and passed). The problem: Windows Installer couldn't find a the exchangeserver.msi file. This happened immediately after setup stopped the services.

I tried re-downloading the service pack and reinstalling, I got the same error. Anytime I selected the file using browse it failed and re-prompted me.

So here is what I did:

1) I reset all the services to automatic (the same way as before)

2) Rebooted the server

3) All Service started

4) DAG replication is working

I am going to work on figuring out how to fix the issue, however will this be a problem? will there be any data corruption? am I safe to let the server sit until I can open a ticket (if needed) ?

Thanks,


Robert
LVL 6
castellansolutionsAsked:
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John ChristopherAnalystCommented:
Hi,

this was a known issue with Exch 2010 sp3 roll up.

try and download the update again
http://www.microsoft.com/en-us/download/details.aspx?id=36768

extract the contents to a folder on your server
run the update now and when you are prompted to browse to the location, point it to the folder you extracted.

also try this KB
http://support.microsoft.com/kb/2888399/en-us?sd=rss&spid=13965

Thanks & Regards
John Chris
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castellansolutionsAuthor Commented:
I did that and it didn't work. same issue. what I really want to know is if leaving the server in this state will cause any database problems?

We have other database copies... but I just want to be sure.

Robert
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John ChristopherAnalystCommented:
this should not be a major concern area coz with the release notes they did mention that database schema has been updated in exchange 2010 sp3, so when the mailbox server is upgraded to 2010 sp3 the database are also upgraded which means during the upgrade the data base is dismounted and taken offline..... BUT THIS WILL ONLY BE TRUE INCASE OF A STANDALONE MAILBOX SERVER...

so there should not be major concerns but fixing it as soon as possible will avoid complications if any..
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John ChristopherAnalystCommented:
one of my client shared this link.. try this as well

http://exchangeserverpro.com/installing-exchange-server-2010-service-pack-3/
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

Well if all services are running then you should not face any issues. There won't be any data corruption. However just wanted to confirm what is the base OS you're running on Domain controller. The version of Exchange server is a Exchange Release Candidate or its already having Exchange 2010 Sp2. What is the OS Version is it Windows 2008 R2 Sp1. When you run Exchange 2010 Sp3 there is a hotfix which you need to install for Windows Failover transient did you installed it.

Please check these things

Thanks
Manikandan
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

Please install the hotfix from the below link and try again.

https://support.microsoft.com/en-us/kb/2784788

Thanks
Manikandan
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dsnegi_25decCommented:
I believe you are running command prompt as a administrator.

Make sure download service pack properly.

http://www.microsoft.com/en-us/download/details.aspx?id=36768
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castellansolutionsAuthor Commented:
Thanks for the response guys.

1) Exchange installed on Windows 2008 R2 SP1
2) Domain Controller, Windows 2008
3) I Installed the cluster hotfix
4) I was upgrading to SP3 from SP2
5) This is part of a 3 node DAG, I was able to install SP3 on the failover site node (different server) without issue.
6) I re-downloaded the SP and RE-Extracted it... same issue.
7) I ran the installation from a command prompt (administrative), as I run all my sp installations. no differences....

Exchange setup passed all the pre-requisite checks. I am going to review all the log files and see if I can find out more info that way.

Robert
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castellansolutionsAuthor Commented:
This is the error I am getting from the msilog files:

MSI (s) (E4:BC) [20:46:36:651]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (E4:BC) [20:46:36:651]: Warning: Local cached package 'C:\Windows\Installer\5016663.msi' is missing.
MSI (s) (E4:BC) [20:46:36:651]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (E4:BC) [20:46:36:651]: User policy value 'DisableMedia' is 0
MSI (s) (E4:BC) [20:46:36:651]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Looking for sourcelist for product {4934D1EA-BE46-48B1-8847-F1AF20E892C1}
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Adding {4934D1EA-BE46-48B1-8847-F1AF20E892C1}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Now checking product {4934D1EA-BE46-48B1-8847-F1AF20E892C1}
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Media is enabled for product.
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Trying source C:\exchangesp2\.
MSI (s) (E4:BC) [20:46:36:667]: Note: 1: 2203 2: C:\exchangesp2\exchangeserver.msi 3: -2147287037
MSI (s) (E4:BC) [20:46:36:667]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (E4:BC) [20:46:36:667]: Note: 1: 1706 2: -2147483647 3: exchangeserver.msi
MSI (s) (E4:BC) [20:46:36:667]: SOURCEMGMT: Processing net source list.
MSI (s) (E4:BC) [20:46:36:667]: Note: 1: 1706 2: -2147483647 3: exchangeserver.msi
MSI (s) (E4:BC) [20:46:36:667]: SOURCEMGMT: Processing media source list.
MSI (s) (E4:BC) [20:46:36:761]: Note: 1: 2203 2:  3: -2147287037
MSI (s) (E4:BC) [20:46:36:761]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (E4:BC) [20:46:36:761]: Note: 1: 1706 2: -2147483647 3: exchangeserver.msi
MSI (s) (E4:BC) [20:46:36:761]: SOURCEMGMT: Processing URL source list.
MSI (s) (E4:BC) [20:46:36:761]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (E4:BC) [20:46:36:761]: Note: 1: 1706 2: -2147483647 3: exchangeserver.msi
MSI (s) (E4:BC) [20:46:36:761]: Note: 1: 1706 2:  3: exchangeserver.msi
MSI (c) (F8:D8) [20:46:36:761]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (F8:D8) [20:46:36:761]: User policy value 'DisableMedia' is 0
MSI (c) (F8:D8) [20:46:36:761]: Machine policy value 'AllowLockdownMedia' is 0
MSI (c) (F8:D8) [20:46:36:761]: SOURCEMGMT: Media enabled only if package is safe.
MSI (c) (F8:D8) [20:46:36:761]: SOURCEMGMT: Prompting user for a valid source.
MSI (c) (F8:D8) [20:46:36:761]: Machine policy value 'DisableBrowse' is 0
MSI (c) (F8:D8) [20:46:36:761]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (F8:D8) [20:46:36:761]: SOURCEMGMT: Browsing is enabled.
MSI (c) (F8:D8) [20:46:36:808]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

I have gone through the error it seems its trying to find the msi file in the following folder. Delete the C:\exchangesp2 folder create a new one called exchangesp3 extract the contents of the exchangesp3 on that newly created folder and then try running the setup. It's trying to use the LastusedSource from source list. If you have exchange 2010 sp2 on the server delete the extracted setup.

MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Media is enabled for product.
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (E4:BC) [20:46:36:651]: SOURCEMGMT: Trying source C:\exchangesp2\.
MSI (s) (E4:BC) [20:46:36:667]: Note: 1: 2203 2: C:\exchangesp2\exchangeserver.msi 3: -2147287037
MSI (s) (E4:BC) [20:46:36:667]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

Thanks
Manikandan
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castellansolutionsAuthor Commented:
So here is what I did, I first tried to istall the SP from C:\ExchSP3, that failed (as my post has stated) but then I re-downloaded the file and extracted to c:\exchangesp2 - and got the same error.

The log above is from my first attempt.
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castellansolutionsAuthor Commented:
Tried again.... Same issue. Calling Microsoft.
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Manikandan NarayanswamySecurity Specialist & IBM Security GuardiumCommented:
Hi,

Before contacting Microsoft refer the below document which i prepared. Follow the same and let me know if it helps

Installing-Exchange-2010-SP3.docx

Thanks
Manikandan
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castellansolutionsAuthor Commented:
I ended up needing to rebuild the server due to the fact that the entire windows installer directory had been cleared, other products also had problems.

Rebuild was Microsoft's Recommendation.


Thanks for your assistance.
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MASEE Solution Guide - Technical Dept HeadCommented:
@castellansolutions
Thanks for sharing
I appreciate if you make your comment as accepted solution as Manikandan's comment as assisted solution as it will help others.
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