• Status: Solved
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Google Chrome Error

Hi All

A client of mine is trying to access banking.xero.com and they are receiving an error when trying to run a report

'Your connection is not private'
NET::ERR_CERT_INVALID

I have added the website into the exceptions but that doesn't work, nor does this on Firefox.

We have tried on another machine and that works fine, any ideas?

R
0
ryank85
Asked:
ryank85
1 Solution
 
justaphaseCommented:
I had that problem once.
I think it's a certificate problem.
Isn't the url https ?

Check the date and time in that computer. Update the date and time with the internet time in the windows date/time settings, reboot the computer and try again.

Miguel
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Mark BullockQA Engineer IIICommented:
I think your client should call the bank. It's probably an issue with the site.
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ryank85Author Commented:
Hi,

We have tested this and that doesn't.

Mark this website works on others PCs in the office (Chrome and Firefox)

Thanks
R
0
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lenamtlCommented:
They need a valid a full CERT (SSL cert) this will fix the problem.
Check here
https://aubreykloppers.wordpress.com/2014/09/19/neterr_cert_invalid-on-intermediate-certificate/
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ryank85Author Commented:
They are using Windows 8 so that's can't be the issue
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BillDLCommented:
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ryank85Author Commented:
Yes I think thats the one - they can login to the website ok, however when they try and run a report from the webiste that is when they get the error
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ryank85Author Commented:
Update - the user purchased another machine for another reason, therefore the issues has been sorted.
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ryank85Author Commented:
new machine solved issue
0
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