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Google Chrome Error

Hi All

A client of mine is trying to access banking.xero.com and they are receiving an error when trying to run a report

'Your connection is not private'
NET::ERR_CERT_INVALID

I have added the website into the exceptions but that doesn't work, nor does this on Firefox.

We have tried on another machine and that works fine, any ideas?

R

I had that problem once.
I think it's a certificate problem.
Isn't the url https ?

Check the date and time in that computer. Update the date and time with the internet time in the windows date/time settings, reboot the computer and try again.

Miguel

I think your client should call the bank. It's probably an issue with the site.

ASKER

Hi,

We have tested this and that doesn't.

Mark this website works on others PCs in the office (Chrome and Firefox)

Thanks
R

They need a valid a full CERT (SSL cert) this will fix the problem.
Check here
https://aubreykloppers.wordpress.com/2014/09/19/neterr_cert_invalid-on-intermediate-certificate/

ASKER

They are using Windows 8 so that's can't be the issue

Sites NOT found:
http://banking.xero.com
https://banking.xero.com
http://www.banking.xero.com
https://www.banking.xero.com

Did you mean https://www.xero.com - accounting software?

ASKER

Yes I think thats the one - they can login to the website ok, however when they try and run a report from the webiste that is when they get the error

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ASKER

new machine solved issue