Emails not getting to some Recipients

We are having issues with some recipients not getting emails.  I Have checked and it appears that the emails are leaving the exchange server and not being blocked by our firewall.

We are on exchange 2010 with SBS11
franksmith264Asked:
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Simon Butler (Sembee)ConsultantCommented:
This is to external recipients? You need to be clear if this is inbound or outbound email.

Either way, running Message Tracking from the toolbox will tell you what Exchange has done with the message. For outbound email, if Message Tracking says that the message was delivered the problem is out of your hands.

Simon.
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franksmith264Author Commented:
most all messages say delivered or received but there are also many that say submit.  what does submit mean?
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Simon Butler (Sembee)ConsultantCommented:
Presuming that you are looking in Message Tracking Log Viewer (part of the Microsoft Exchange Troubleshooting Assistant), you should see EventID column.
Submit should be fairly early in the transfer, with the last entry being Send on source SMTP.

Submit is when the message is delivered from the client to the server, so submitted to transport for delivery. Most outbound messages should have four stages, submit, transfer, receive, send.

Simon.
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franksmith264Author Commented:
the problem is that there is a lot of messages hanging in the submit stage in exchange from trough out the entire day.
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Simon Butler (Sembee)ConsultantCommented:
Are you sure that they are stuck at the submit stage and you just haven't expanded the tracking process further? If they are stuck at submit that would tend to suggest a problem with your server.
The first thing I would therefore be checking is that any file level AV software on the server has the correct exclusions for Exchange on it.
https://technet.microsoft.com/en-us/library/bb332342(v=exchg.141).aspx

Simon.
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