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Lync 2013 only works when I run as adminstrator

I've had 2013 office and lync working for awhile now. Friday I was given the new version of Outlook 2013. Everything worked find that day. Yesterday occasionally lync would crash when trying to click a user to IM. I'd restart and it would work fine. Today I couldn't get lync to IM anyone. Every time I'd click the user it would stop working. After researching on the web someone said running as ADMIN worked for them. That worked for me also. I want to know what I can do to fix this so I don't have to do that every time. Someone thought it had something to do with rights/ownership of files between lync and outlook. Any ideas?

Mark Galvin

This may seem like a random question but what is the user name being used on that PC and is it part of domain.

What Im trying to find out is does the username log in name have a SPACE anywhere in it?

pmac38CDS

ASKER

It is part of a domain and doesn't have any spaces. I saw that when I was looking for an answer this morning myself. I tried pretty much everything except for having it uninstalled and reinstalled as sometimes that's a pain to get a ticket set up for that to happen. When i found the admin trick and it worked, I was excited but as a developer I'd like to think I can figure out the underlying issue. I have logs of what it is error-ing on if that helps.

Mark Galvin

Does Lync work for anyone on that PC? Can you log into Lync on any other computers as you?

Mark Galvin

Can I see the logs?

pmac38CDS

ASKER

Lync works for others yes. It was working for me on Friday after I got the Outlook 2013 piece installed and most of Monday. I get two different errors. Sometimes I get....

Log Name: Application
Source: SideBySide
Date: 3/24/2015 10:59:28 AM
Event ID: 35
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Activation context generation failed for "C:\Program Files (x86)\Microsoft Office 2013\Office15\lync.exe.Manifest".Error in manifest or policy file "C:\Program Files (x86)\Microsoft Office 2013\Office15\UccApi.DLL" on line 1. Component identity found in manifest does not match the identity of the component requested. Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0". Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0". Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">35</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-24T15:59:28.000000000Z" />
<EventRecordID>186844</EventRecordID>
<Channel>Application</Channel>
<Computer>bishopphil.cdsfulfillment.com</Computer>
<Security />
</System>
<EventData>
<Data>UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"</Data>
<Data>UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Program Files (x86)\Microsoft Office 2013\Office15\lync.exe.Manifest</Data>
<Data>C:\Program Files (x86)\Microsoft Office 2013\Office15\UccApi.DLL</Data>
<Data>1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

AND

Log Name: Application
Source: Application Error
Date: 3/24/2015 10:59:40 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: lync.exe, version: 15.0.4701.1000, time stamp: 0x54d9b843
Faulting module name: lync.exe, version: 15.0.4701.1000, time stamp: 0x54d9b843
Exception code: 0xc0000005
Fault offset: 0x00fd0000
Faulting process id: 0x1f34
Faulting application start time: 0x01d0664b81e2706b
Faulting application path: C:\Program Files (x86)\Microsoft Office 2013\Office15\lync.exe
Faulting module path: C:\Program Files (x86)\Microsoft Office 2013\Office15\lync.exe
Report Id: c6e87452-d23e-11e4-91da-b8ee6557e4ac
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-24T15:59:40.000000000Z" />
<EventRecordID>186849</EventRecordID>
<Channel>Application</Channel>
<Computer>bishopphil.cdsfulfillment.com</Computer>
<Security />
</System>
<EventData>
<Data>lync.exe</Data>
<Data>15.0.4701.1000</Data>
<Data>54d9b843</Data>
<Data>lync.exe</Data>
<Data>15.0.4701.1000</Data>
<Data>54d9b843</Data>
<Data>c0000005</Data>
<Data>00fd0000</Data>
<Data>1f34</Data>
<Data>01d0664b81e2706b</Data>
<Data>C:\Program Files (x86)\Microsoft Office 2013\Office15\lync.exe</Data>
<Data>C:\Program Files (x86)\Microsoft Office 2013\Office15\lync.exe</Data>
<Data>c6e87452-d23e-11e4-91da-b8ee6557e4ac</Data>
</EventData>
</Event>

Mark Galvin

Can you install the following Office 2013 update on your PC which may fix this problem:
http://support2.microsoft.com/kb/2817352

This may help too:
Lync 2013 client may crash when Organization tab is clicked
http://blogs.technet.com/b/nettracer/archive/2013/07/08/lync-2013-client-may-crash-when-organization-tab-is-clicked.aspx

Let me know
Mark

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pmac38CDS

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