Exchange 2010 ActiveSync - Blackberry and iPhone
We recently purchased new cell phones for the company - BB Q10, BB Passport, BB Classic, and Apple iPhone 6+. The Q10 and Passport connected with no difficulty (Exchange 2010) but even though the Classic and iPhone seem to setup as expected, we can't send or receive any email messages. When trying to send a message using those two devices we get a "Server Rejected the Message" response. The former units - BB Bold - worked fine. We have a certificate on the server and setup the phones using SSL and port 443.
ASKER
The SSL certificate was purchased from DigiCert. The Error message "Cannot send email The message was rejected by the server"
Is that the same message on the Blackberry? As I have never seen that error on Blackberry before.
Have you checked the ActiveSync partnerships and removed any old ones of those?
Simon.
Have you checked the ActiveSync partnerships and removed any old ones of those?
Simon.
ASKER
That error message is on the iPhone. The BB is silent. I will check the Activesync accounts later. Thanks.
If the users go through devices a lot, then you could have a lot of old partnerships. There is a limit on the number they can have of 10, so if you add a 11th, it stops it from working correctly.
SImon.
SImon.
ASKER
I checked the ActiveSync partnerships and there are no phones listed under the accounts in question. Checking further I noticed that our certificate seems to be pointing to another domain. I contacted Digicert and they verified our certificate. However, our domain and another domain website are pointing to the same IP address. I have not encountered this before.
It isn't unusual for the root of your domain (so https://example.com/) to pointing to another web server on the internet with an SSL certificate on it which is NOT yours. This is because web hosting companies will have a single SSL site on their server which you are sharing with other people.
It shouldn't stop things from working correctly though. If the correct host name is entered in to the device, then it should connect.
However if you are seeing NO phones listed under the accounts in question then ActiveSync has not setup correctly on them. Remove the accounts from the devices completely and set them up again.
Simon.
It shouldn't stop things from working correctly though. If the correct host name is entered in to the device, then it should connect.
However if you are seeing NO phones listed under the accounts in question then ActiveSync has not setup correctly on them. Remove the accounts from the devices completely and set them up again.
Simon.
ASKER
The "GoDaddy" certificated used by the other domain is now showing up on the BB when configuring our exchange email account. I have attached an image of the message. I have deleted the account on the BB several times but the end result is the same.
ASKER CERTIFIED SOLUTION
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ASKER
I was very disappointed in receiving comments from only one individual. Where are all the experts??
Is there a reason for such a poor showing??
Is there a reason for such a poor showing??
Can you post the exact error you are getting when sending an email?
Is the SSL certificate a trusted one, or a self signed one?
Simon.