Why "Access denied" when I try to open Excel File ?

I tried to open somefile.xls from a server.   The file didn't open.  I got Following message:

Microsoft Office Excel
                 Access denied.  Contact your administrator.


What might be the problem?  Do I not have access to the server.   Or does this have to do with whether I'm administrator on my machine or not.
LVL 1
naseeamAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Try to open a file locally on your computer and see if it opens. If so, Excel is probably OK.

does this have to do with whether I'm administrator on my machine or not.   <-- Should not.

What is "Server"?  Try:  NET USE T: \\servername\folder and authenticate, where folder is the location of the Excel file. Does this work?  And if no, What error do you get?
0
kyodaiCommented:
It means Excel lacks delete permissions on a UNC path (To delete the temporary file). Either grant full access to the directory or apply this patch if you have Excel 2010:

http://support.microsoft.com/en-us/kb/2553034
0
naseeamAuthor Commented:
The Microsoft Office Excel File I'm trying to open is part of hyperlink.  I believe the server that contains the excel file is in Mexico and I'm in United States.  Both are locations of the same company.
0
Cloud Class® Course: Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

kyodaiCommented:
Then you should ask the admin in Mexico to check the permissions of the network drive. It seems your user account lacks the proper permissions.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
You may need a VPN connection between sites unless the Excel file is on a public server (which is not likely in my experience).  

How do you normally connect from your country branch office to the US home office?

What error did the NET USE statement give you?
0
naseeamAuthor Commented:
>>  What error did the NET USE statement give you?
When I type the information as follows:

C:\Users\"username">NET USE T:\\servername\folder

System error 67 has occurred.  The network path was not found.


C:\Users\"username">NET USE \\servername\folder
System error 53 has occurred.  The network path was not found.
0
JohnBusiness Consultant (Owner)Commented:
The error suggests you are trying to connect over the internet only and not via a secured link. You are not even finding the folder.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.