System with Symantec Endpoint Full disk encryption won’t boot after Windows updates

I currently have users that are using Symantec Endpoint Full disk encryption after doing the Windows updates they are unable to boot into Windows. They can log in pass the Endpoint Encryption but Window goes into a loop after and won’t boot. I tried running the Windows repair but the system keeps crashing has anyone seen anything like this before?
ahmad1467Asked:
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Seth SimmonsSr. Systems AdministratorCommented:
have you tried safe mode?
if you can get that far, try removing the updates that were installed
doubt the disk encryption software is doing anything since you are getting passed that point and the updates are for the OS
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McKnifeCommented:
I agree with Seth. the encryption has nothing to do with your problem. Since a full repair installation is only possible online, after the system has booted, you should consider using your image backup, if present.
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ahmad1467Author Commented:
I have tried safe mode but no luck, I dint think it was the Symantec at firs but it has happen to three machines in the same day after rebooting from system updates and the all were running the The Symantec Endpoint Encryption Full Disk client.
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McKnifeCommented:
We used to run Symantec Encryption desktop ourselves for some years (now: bitlocker). Back then, after a patchday, we had 3 "casualties" out of 100 machines as well - since not long ago we had introduced the Symantec (then: PGP) encryption, we were tempted to point the finger at it, but it never happened again.
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McKnifeCommented:
I wonder what your objection should motivate Ahmad to do, Seth.
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Seth SimmonsSr. Systems AdministratorCommented:
the moderator already made it clear what his options are
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ahmad1467Author Commented:
I talk with Symantec and they said I shouldn’t have been using that version of software because it wasn’t supported and this is why it probable happens. What they did do is give me is Symantec software to boot to then decrypt my data so that I could back it up then I had to reload the system.
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ahmad1467Author Commented:
I talk with Symantec and they said I shouldn’t have been using that version of software because it wasn’t supported and this is why it probable happens. What they did do is give me is Symantec software to boot to then decrypt my data so that I could back it up then I had to reload the system.
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