Outlook Outbox
Hi there
I have a quick question about e-mail in a Users Outbox,
Is there a time period that mail sits in a users outbox because of a network disconnect, like a shutdown of outlook, shutdown of PC etc, before they will have to manually open the mail and do a manual re-send
We have a user who says he sent an e-mail on Friday 13th, and then shut his pc down, so the mail would have sat in his outbox until Monday morning when he logged on again, the recipient got the mail Monday at 10:30 ish
I'm not sure his pc shuts down this quickly anyway, but we need to be 100% as this could turn into a disciplinary, he says he sent it Friday, but it looks like he only sent it Monday.
We have done a Message trace in Exchange and that shows only 1 mail going out from him Friday between the times in question, and one on Monday showing the mail being sent when it looks like it was sent
So...is he telling fibs or can his outbox hold onto the mail and then Automatically re-send after so long
Cheers for any and all help
I have a quick question about e-mail in a Users Outbox,
Is there a time period that mail sits in a users outbox because of a network disconnect, like a shutdown of outlook, shutdown of PC etc, before they will have to manually open the mail and do a manual re-send
We have a user who says he sent an e-mail on Friday 13th, and then shut his pc down, so the mail would have sat in his outbox until Monday morning when he logged on again, the recipient got the mail Monday at 10:30 ish
I'm not sure his pc shuts down this quickly anyway, but we need to be 100% as this could turn into a disciplinary, he says he sent it Friday, but it looks like he only sent it Monday.
We have done a Message trace in Exchange and that shows only 1 mail going out from him Friday between the times in question, and one on Monday showing the mail being sent when it looks like it was sent
So...is he telling fibs or can his outbox hold onto the mail and then Automatically re-send after so long
Cheers for any and all help
Do you use Exchange?
I find it easiest in a non-Exchange environment to go to the Outbox, click on the mail and re-send it. I like to see it go and ensure it goes, so I do it this way. Never fails.
ASKER
Sorry,
It should have been explained that this is using Office 365 for Outlook. The User is on a Desktop Workstation so no problems with sending from a Laptop whilst offline.
It should have been explained that this is using Office 365 for Outlook. The User is on a Desktop Workstation so no problems with sending from a Laptop whilst offline.
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