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Outlook Outbox

Hi there

I have a quick question about e-mail in a Users Outbox,

Is there a time period that mail sits in a users outbox because of a network disconnect, like a shutdown of outlook, shutdown of PC etc, before they will have to manually open the mail and do a manual re-send  

We have a user who says he sent an e-mail on Friday 13th, and then shut his pc down, so the mail would have sat in his outbox until Monday morning when he logged on again, the recipient got the mail Monday at 10:30 ish

I'm not sure his pc shuts down this quickly anyway, but we need to be 100% as this could turn into a disciplinary, he says he sent it Friday, but it looks like he only sent it Monday.

We have done a Message trace in Exchange and that shows only 1 mail going out from him Friday between the times in question, and one on Monday showing the mail being sent when it looks like it was sent

So...is he telling fibs or can his outbox hold onto the mail and then Automatically re-send after so long

Cheers for any and all help
1 Solution
Phillip BurtonDirector, Practice Manager and Computing ConsultantCommented:
Do you use Exchange?
JohnBusiness Consultant (Owner)Commented:
I find it easiest in a non-Exchange environment to go to the Outbox, click on the mail and re-send it. I like to see it go and ensure it goes, so I do it this way. Never fails.
winstallaAuthor Commented:

It should have been explained that this is using Office 365 for Outlook. The User is on a Desktop Workstation so no problems with sending from a Laptop whilst offline.
Andy MInternal Systems ManagerCommented:
Usually if Outlook has not sent a message when it is shut down it will bring up a warning and ask if you want to wait to send the email or close without sending.

If the workstation closed down (and did a force shutdown of Outlook) before that email ever left then it would naturally try to re-send the next time it connected to the exchange server.

Exchange only shows the email in the tracking log once it's been received from Outlook, so if Outlook had no connection then Exchange would have only been made aware of the email at the time Outlook connected and handed it over.

I'm not aware of any way to check exactly what time an email was created in Outlook as all data would have synchronized with Exchange by now and put the email as being sent on the Monday.
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