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Recover a Profile

systemagic asked
Good Afternoon,

We have a user who we recently had to recreate their user profile on their machine for.

We did the usual, rename to .old and change the registry key. Logged in fine to the new account, but then...

We went to copy the contents of the old profile across but the folders were all empty. If you look at the properties of the folder, it states there is 49GB in there.

We've tried unhiding the attributes, hidden folders, etc. We've also tried Recuva but still no luck.

Any information would be much appreciated!

Kind Regards,
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Hi Emily,

Try logging into the machine as local administrator or an account with sufficient privelages.

Then right click the profile .old folder click properties go to security then advanced and owner, proceed to take ownership of all subfolders click the check box to do so, make sure in the main window you are using your local administrator account to do so and click apply.

This should give you access to the content.
Also what error do you get when you try to access the folders? are the folders visible?


Hi wannabecraig,

Thanks for your reply, I have taken ownership of the folder as local admin as you suggested, however it still doesn't allow me to see the files within the folders.

There are no error messages when I access the folder, I can get into the folder but nothing is visible.

Do you have any other ideas as to what I can try?


Try go tools -> folder options -> view make sure the following settings are enabled.
show hidden files
show protected operating system files

I really don't get how there not visible here.
Download treesize free and have a look at the folder through this, this should show you where the 50GB of files are located.

Also try using a command prompt CD into the folder and do a DIR, run the command prompt as administrator and while logged on as local admin.

Check the event log system section, right click it filter for only errors, warnings check for hard disk errors. any errors referencing disks.

Also what version and service pack level of windows is this?


I've requested that this question be closed as follows:

Accepted answer: 0 points for systemagic's comment #a40689260
Assisted answer: 500 points for wannabecraig's comment #a40689342

for the following reason:

Great information.