How to Remove Remembered User Credential

We have a laptop (Lenovo Thinkpad x131e) with Windows 7 Home Premium 64 bit.  Several people use it for VPN connection to work. Since users have different permissions on the work network, they can access certain network folders based on permission. Starting recently, all users can access all folders regardless of their permissions.

We use two vpn methods: one is Microsoft remote access, another is Palo Alto Global Protect. The problem happens with both vpn methods. It seems like the laptop remembers some user's network credential somewhere.

How should I should the issue?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

NVITEnd-user supportCommented:
...the laptop remembers some user's network credential somewhere

Try checking the Windows 7 vault

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
Open Control Panel, Credential Manager, locate the user name and delete it.  That should work.
stillsyraAuthor Commented:
Thanks! That solved the issue.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.