Sun Storagetek 2540 failed to start

Dear All,

I need your help to solve my issue.

I have one Storage baie ( Sun Storagetek 2540) connected to an Esx host (Sun Fire 4150).

The storage lost connection with the CAM (common array management) and the host.

As I cannot connect remotetly to the storage I tried a serial connection to check what's wrong.

But once connected to the storage serial port, what I can see is the bellow logs which appear continuously and cannot have prompt to check anything


03/25/15-13:32:03 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:05 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:07 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:09 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:11 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:13 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:15 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:17 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:19 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:21 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error



I restarted the storage but the same logs in attachement after reboot.



Attaching interface lo0... done

Adding 9765 symbols for standalone.
Error
03/25/15-13:51:57 (GMT) (tRootTask): NOTE:  I2C transaction returned 0x0423fe00




Reset, Power-Up Diagnostics - Loop 1 of 1
3600 Processor DRAM                                                          
     01 Data lines                                                  Passed  
     02 Address lines                                               Passed  
3300 NVSRAM                                                                  
     01 Data lines                                                  Passed  
5900 Ethernet 91c111 #1                                                      
     01 Register read                                               Passed  
     02 Register test                                               Passed  
3A00 NAND Flash                                                              
     06 Bad Blocks Test                                             Passed  
2310 Application Accelerator Unit                                            
     01 AAU Register Test                                           Passed  
6D00 LSI SAS 1068 IOC--Base Board                                            
     01 IOC Register Read Test                                      Passed  
     02 IOC Register Address Lines Test                             Passed  
     03 IOC Register Data Lines Test                                Passed  
65B1 Host Channel 2--Tachyon DX4 Plus                                        
     01 TachLite Register Test                                      Passed  
65B2 Host Channel 3--Tachyon DX4 Plus                                        
     01 TachLite Register Test                                      Passed  
3900 Real-Time Clock                                                          
     01 RT Clock Tick                                               Passed  
Diagnostic Manager exited normally.


Current date: 03/25/15  time: 13:52:18

Send <BREAK> for Service Interface or baud rate change
03/25/15-13:52:19 (GMT) (tRAID): NOTE:  Set Powerup State
03/25/15-13:52:19 (GMT) (tRAID): NOTE:  SOD Sequence is Normal, 0
03/25/15-13:52:19 (GMT) (tRAID): NOTE:  SOD: removed SAS host from index 0
03/25/15-13:52:20 (GMT) (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.
03/25/15-13:52:20 (GMT) (tRAID): NOTE:  lost persistent dq data because buffer was modified or size changed.
esmc0: LinkUp event
03/25/15-13:52:23 (GMT) (tNetCfgInit): NOTE:  Network Ready
03/25/15-13:52:24 (GMT) (tRAID): NOTE:  Initiating Drive channel: ioc:0 bringup
03/25/15-13:52:27 (GMT) (tRAID): NOTE:  IOC Firmware Version: 00-24-63-00
03/25/15-13:52:34 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:0 prevNumActivePhys:2 numActivePhys:2
03/25/15-13:52:35 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:1 prevNumActivePhys:2 numActivePhys:2
03/25/15-13:52:44 (GMT) (tRAID): NOTE:  IonMgr: Drive Interface Enabled
03/25/15-13:52:45 (GMT) (tRAID): NOTE:  SOD: Instantiation Phase Complete
03/25/15-13:52:45 (GMT) (tRAID): WARN:  No attempt made to open Inter-Controller Communication Channels
03/25/15-13:52:45 (GMT) (tRAID): NOTE:  LockMgr Role is Master
03/25/15-13:52:45 (GMT) (tRAID): WARN:  FBM:validateSubModel: Exception - Alt controller not ready
03/25/15-13:52:45 (GMT) (tSasDiscCom): NOTE:  SAS Discovery complete task spawned
03/25/15-13:52:45 (GMT) (tRAID): NOTE:  spmEarlyData: No data available
03/25/15-13:52:45 (GMT) (sasCheckExpanderSet): NOTE:  Expander Firmware Version: 0116-e05c
03/25/15-13:52:45 (GMT) (sasCheckExpanderSet): NOTE:  Expander SAS address: Hi = x500a0b85 Low = xbd707010
03/25/15-13:52:51 (GMT) (tSasDiscCom): WARN:  SAS: Initial Discovery Complete Time: 30 seconds
03/25/15-13:52:51 (GMT) (tRAID): NOTE:  WWN baseName 000200a0-b85bd647 (valid==>SigMatch)
03/25/15-13:52:51 (GMT) (tRAID): NOTE:  IonMgr: Host Interface Enabled
03/25/15-13:52:51 (GMT) (tRAID): NOTE:  SOD: Pre-Initialization Phase Complete
03/25/15-13:52:51 (GMT) (tRAID): WARN:  BID: initialize(): Power latched!
03/25/15-13:52:51 (GMT) (tRAID): WARN:  Battery 0's Age has exceeded specified limit.
03/25/15-13:52:52 (GMT) (utlTimer): NOTE:  fcnChannelReport ==> -2 -3
03/25/15-13:52:57 (GMT) (tRAID): NOTE:  releasing alt ctl from reset
03/25/15-13:52:57 (GMT) (utlTimer): NOTE:  fcnChannelReport ==> =2 =3
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  ACS: Icon ping to alternate failed: -2, resp: 0
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  ACS: autoCodeSync(): Process start. Comm Mode: 0, Status: 0
03/25/15-13:52:58 (GMT) (tRAID): WARN:  ACS: autoCodeSync(): Skipped since alt not communicating.
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  SOD: Code Synchronization Initialization Phase Complete
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  Caught IconSendInfeasibleException Error in iop::requestAltIopDelay
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  CheckInMonitor: Check-in failed (IconSendInfeasibleException Error)
03/25/15-13:52:58 (GMT) (NvpsPersistentSyncM): NOTE:  NVSRAM Persistent Storage updated successfully
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  USM Mgr initialization complete with 0 records.
03/25/15-13:52:59 (GMT) (tRAID): WARN:  spm: unable to exchange features, assuming none
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  SPM acquireObjects exception: IconSendInfeasibleException Error
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  DBRead               0.133 secs
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  fcn: Peering Disabled (Alt Unavailable)
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  sas: Peering Disabled (Alt Unavailable)
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  ion: Peering Disabled (Alt Unavailable)
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  PM - reading DB (records 1..0)
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CheckInMonitor: Check-in failed (IconSendInfeasibleException Error)
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: validateCacheMem() cache memory is invalid
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: validateCacheMem() Initializing my partition
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: sodReclaimRecovery() interrupted reclaim was complete
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: sodReclaimRecovery() releasing alternate
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  releasing alt ctl from reset
03/25/15-13:53:01 (GMT) (tRAID): WARN:  CCM: mirrorInit() alternate did not check in
03/25/15-13:53:01 (GMT) (tRAID): NOTE:  CCM: initialize(): Configuring cache
03/25/15-13:53:01 (GMT) (tRAID): WARN:  Failed to send a powerup message packet - status: -1
03/25/15-13:53:01 (GMT) (tRAID): NOTE:  Starting UWManager::initialize, entries 510, invalid index -1
03/25/15-13:53:01 (GMT) (tRAID): NOTE:  Size of NVSRAM IW Queue is 0
03/25/15-13:53:02 (GMT) (tRAID): NOTE:  CCM: initComplete() interrupted reclaim complete
03/25/15-13:53:02 (GMT) (tRAID): NOTE:  CCM: initComplete() releasing alternate
03/25/15-13:53:02 (GMT) (tRAID): NOTE:  releasing alt ctl from reset
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  RTR: IO Released
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  DiagVolManager::initialize: Exception - Alt controller not ready
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  Caught IconSendInfeasibleException Error in iop::requestAltIopDelay
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  SOD: Initialization Phase Complete
==============================================
Title:     Disk Array Controller
           Copyright 2005-2009 LSI Logic Corporation, All Rights Reserved.

Name:      RC
Version:   07.35.44.10
Date:      04/07/2009
Time:      22:45:17 CDT
Models:    1932
Manager:   devmgr.v1035api01.Manager
==============================================


03/25/15-13:32:03 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:05 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:07 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:09 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:11 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:13 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:15 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:17 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:19 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:21 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error


I need your idea about the root cause and how can i resolved it.


Best regards.
logs-storagetek-2540.txt
Williams225System AdministatorAsked:
Who is Participating?
 
andyalderCommented:
You could always pretend it's a Dell Md3000i and post on Dell's web and see if their support team help but they normally ask you to email them the logs and they would probably notice that it's not their firmware on your LSI Engenio.

First thing I would do is remove the battery for 20 minutes to make sure the cache is cleared and if that doesn't help then swap the DIMM, but it may be a faulty controller.

Have you tried with the disks out?
0
 
gheistCommented:
You must check with Sun Storagetek Common Array Manager or respective DELL tool. I'd bet on battery dried out in 5 years. DELL part may or may not work.

LSI engenio was sold to netapp and they dumped it once paid-up contracts were over.
0
 
Williams225System AdministatorAuthor Commented:
Hello  Andyalder and Gheist,

Thank you for your feedback.


I will try to replace the controller and check again.


Regards
0
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