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Sun Storagetek 2540 failed to start

Dear All,

I need your help to solve my issue.

I have one Storage baie ( Sun Storagetek 2540) connected to an Esx host (Sun Fire 4150).

The storage lost connection with the CAM (common array management) and the host.

As I cannot connect remotetly to the storage I tried a serial connection to check what's wrong.

But once connected to the storage serial port, what I can see is the bellow logs which appear continuously and cannot have prompt to check anything


03/25/15-13:32:03 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:05 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:07 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:09 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:11 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:13 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:15 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:17 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:19 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:21 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error



I restarted the storage but the same logs in attachement after reboot.



Attaching interface lo0... done

Adding 9765 symbols for standalone.
Error
03/25/15-13:51:57 (GMT) (tRootTask): NOTE:  I2C transaction returned 0x0423fe00




Reset, Power-Up Diagnostics - Loop 1 of 1
3600 Processor DRAM                                                          
     01 Data lines                                                  Passed  
     02 Address lines                                               Passed  
3300 NVSRAM                                                                  
     01 Data lines                                                  Passed  
5900 Ethernet 91c111 #1                                                      
     01 Register read                                               Passed  
     02 Register test                                               Passed  
3A00 NAND Flash                                                              
     06 Bad Blocks Test                                             Passed  
2310 Application Accelerator Unit                                            
     01 AAU Register Test                                           Passed  
6D00 LSI SAS 1068 IOC--Base Board                                            
     01 IOC Register Read Test                                      Passed  
     02 IOC Register Address Lines Test                             Passed  
     03 IOC Register Data Lines Test                                Passed  
65B1 Host Channel 2--Tachyon DX4 Plus                                        
     01 TachLite Register Test                                      Passed  
65B2 Host Channel 3--Tachyon DX4 Plus                                        
     01 TachLite Register Test                                      Passed  
3900 Real-Time Clock                                                          
     01 RT Clock Tick                                               Passed  
Diagnostic Manager exited normally.


Current date: 03/25/15  time: 13:52:18

Send <BREAK> for Service Interface or baud rate change
03/25/15-13:52:19 (GMT) (tRAID): NOTE:  Set Powerup State
03/25/15-13:52:19 (GMT) (tRAID): NOTE:  SOD Sequence is Normal, 0
03/25/15-13:52:19 (GMT) (tRAID): NOTE:  SOD: removed SAS host from index 0
03/25/15-13:52:20 (GMT) (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.
03/25/15-13:52:20 (GMT) (tRAID): NOTE:  lost persistent dq data because buffer was modified or size changed.
esmc0: LinkUp event
03/25/15-13:52:23 (GMT) (tNetCfgInit): NOTE:  Network Ready
03/25/15-13:52:24 (GMT) (tRAID): NOTE:  Initiating Drive channel: ioc:0 bringup
03/25/15-13:52:27 (GMT) (tRAID): NOTE:  IOC Firmware Version: 00-24-63-00
03/25/15-13:52:34 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:0 prevNumActivePhys:2 numActivePhys:2
03/25/15-13:52:35 (GMT) (tSasEvtWkr): NOTE:  sasIocPhyUp: chan:1 phy:1 prevNumActivePhys:2 numActivePhys:2
03/25/15-13:52:44 (GMT) (tRAID): NOTE:  IonMgr: Drive Interface Enabled
03/25/15-13:52:45 (GMT) (tRAID): NOTE:  SOD: Instantiation Phase Complete
03/25/15-13:52:45 (GMT) (tRAID): WARN:  No attempt made to open Inter-Controller Communication Channels
03/25/15-13:52:45 (GMT) (tRAID): NOTE:  LockMgr Role is Master
03/25/15-13:52:45 (GMT) (tRAID): WARN:  FBM:validateSubModel: Exception - Alt controller not ready
03/25/15-13:52:45 (GMT) (tSasDiscCom): NOTE:  SAS Discovery complete task spawned
03/25/15-13:52:45 (GMT) (tRAID): NOTE:  spmEarlyData: No data available
03/25/15-13:52:45 (GMT) (sasCheckExpanderSet): NOTE:  Expander Firmware Version: 0116-e05c
03/25/15-13:52:45 (GMT) (sasCheckExpanderSet): NOTE:  Expander SAS address: Hi = x500a0b85 Low = xbd707010
03/25/15-13:52:51 (GMT) (tSasDiscCom): WARN:  SAS: Initial Discovery Complete Time: 30 seconds
03/25/15-13:52:51 (GMT) (tRAID): NOTE:  WWN baseName 000200a0-b85bd647 (valid==>SigMatch)
03/25/15-13:52:51 (GMT) (tRAID): NOTE:  IonMgr: Host Interface Enabled
03/25/15-13:52:51 (GMT) (tRAID): NOTE:  SOD: Pre-Initialization Phase Complete
03/25/15-13:52:51 (GMT) (tRAID): WARN:  BID: initialize(): Power latched!
03/25/15-13:52:51 (GMT) (tRAID): WARN:  Battery 0's Age has exceeded specified limit.
03/25/15-13:52:52 (GMT) (utlTimer): NOTE:  fcnChannelReport ==> -2 -3
03/25/15-13:52:57 (GMT) (tRAID): NOTE:  releasing alt ctl from reset
03/25/15-13:52:57 (GMT) (utlTimer): NOTE:  fcnChannelReport ==> =2 =3
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  ACS: Icon ping to alternate failed: -2, resp: 0
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  ACS: autoCodeSync(): Process start. Comm Mode: 0, Status: 0
03/25/15-13:52:58 (GMT) (tRAID): WARN:  ACS: autoCodeSync(): Skipped since alt not communicating.
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  SOD: Code Synchronization Initialization Phase Complete
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  Caught IconSendInfeasibleException Error in iop::requestAltIopDelay
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  CheckInMonitor: Check-in failed (IconSendInfeasibleException Error)
03/25/15-13:52:58 (GMT) (NvpsPersistentSyncM): NOTE:  NVSRAM Persistent Storage updated successfully
03/25/15-13:52:58 (GMT) (tRAID): NOTE:  USM Mgr initialization complete with 0 records.
03/25/15-13:52:59 (GMT) (tRAID): WARN:  spm: unable to exchange features, assuming none
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  SPM acquireObjects exception: IconSendInfeasibleException Error
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  DBRead               0.133 secs
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  fcn: Peering Disabled (Alt Unavailable)
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  sas: Peering Disabled (Alt Unavailable)
03/25/15-13:52:59 (GMT) (tRAID): NOTE:  ion: Peering Disabled (Alt Unavailable)
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  PM - reading DB (records 1..0)
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CheckInMonitor: Check-in failed (IconSendInfeasibleException Error)
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: validateCacheMem() cache memory is invalid
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: validateCacheMem() Initializing my partition
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: sodReclaimRecovery() interrupted reclaim was complete
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  CCM: sodReclaimRecovery() releasing alternate
03/25/15-13:53:00 (GMT) (tRAID): NOTE:  releasing alt ctl from reset
03/25/15-13:53:01 (GMT) (tRAID): WARN:  CCM: mirrorInit() alternate did not check in
03/25/15-13:53:01 (GMT) (tRAID): NOTE:  CCM: initialize(): Configuring cache
03/25/15-13:53:01 (GMT) (tRAID): WARN:  Failed to send a powerup message packet - status: -1
03/25/15-13:53:01 (GMT) (tRAID): NOTE:  Starting UWManager::initialize, entries 510, invalid index -1
03/25/15-13:53:01 (GMT) (tRAID): NOTE:  Size of NVSRAM IW Queue is 0
03/25/15-13:53:02 (GMT) (tRAID): NOTE:  CCM: initComplete() interrupted reclaim complete
03/25/15-13:53:02 (GMT) (tRAID): NOTE:  CCM: initComplete() releasing alternate
03/25/15-13:53:02 (GMT) (tRAID): NOTE:  releasing alt ctl from reset
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  RTR: IO Released
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  DiagVolManager::initialize: Exception - Alt controller not ready
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  Caught IconSendInfeasibleException Error in iop::requestAltIopDelay
03/25/15-13:53:03 (GMT) (tRAID): NOTE:  SOD: Initialization Phase Complete
==============================================
Title:     Disk Array Controller
           Copyright 2005-2009 LSI Logic Corporation, All Rights Reserved.

Name:      RC
Version:   07.35.44.10
Date:      04/07/2009
Time:      22:45:17 CDT
Models:    1932
Manager:   devmgr.v1035api01.Manager
==============================================


03/25/15-13:32:03 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:05 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:07 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:09 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:11 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:13 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:15 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:17 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:19 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error
03/25/15-13:32:21 (GMT) (ccmEventTask): NOTE:  CacheReconfigEvent::isHandlingFeasible caught IconSendInfeasibleException Error


I need your idea about the root cause and how can i resolved it.


Best regards.
logs-storagetek-2540.txt
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Avatar of Williams225
Williams225

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Hello  Andyalder and Gheist,

Thank you for your feedback.


I will try to replace the controller and check again.


Regards