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Trying to upgrade citrix receiver and the updated version doesnt work

bankadmin
bankadmin asked
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We are currently running citrix receiver 13.4.0.25 I uninstalled it and ran the remove utility from citrix then installed receiver 14.2.0.10 and it wont connect, I have tried this on both a server in the farm (2008 R2 xenapp 6.5 R05) and on workstation (windows 7) all 64 bit.. When version 14 installed it asks for the address to connect to which is our server that has the citrix web interface (5.4.2.59), I put it in and it fails to connect.

Any ideas
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Commented:
Were you using the full receiver before or just the web interface?  We had to extract the installer and only install the web relevant packages.

Author

Commented:
With both the current version and the new version we use the entire package.
Citrix Receiver 13.x was notorious for not uninstalling and not allowing you to upgrade cleanly.  The utility that Citrix provides to clean up the uninstall doesn't clean up everything all the time.  v4.2 was supposed to address upgrading but perhaps has fallen short.

Unfortunately, the only surefire way to address this cleanup is via registry.  After you've attempted a clean uninstall and used the Citrix utility, reboot your computer.  Then open up the registry and do a Find for Citrix.  Delete every related entry.  Then reboot again, and then install v4.2.
to download clean up utility http://support.citrix.com/article/CTX137494

Author

Commented:
I ended up contacting Citrix on this and its because we dont have a SSL configured for citrix mainly because we dont allow access outside our network unless its via VPN and the newer versions require it or you have to make some registry settings.

Author

Commented:
Wasnt the solution I was looking for but those steps were also needed.