Only administrator can log into Remote Desktop Server from remote

I have a brand new Remote Desktop Server running on a Windows 2012 R2 server.  I followed the instructions on this site https://msfreaks.wordpress.com/2013/12/09/windows-2012-r2-remote-desktop-services-part-1/ to configure.  So far it works great when I connect from a machine inside our network.  I can connect with any user account.  However, when I connect from a remote machine, whether on the internet or from a machine connected with the sonicwall VPN client, only the administrator can log in.  I know that it is not a firewall issue because if it was, the administrator would not be able to log in either.

I have created a security group called RemoteDesktopUsers (without spaces to differentiate from the built in group) and made that group a member of the built in Remote Desktop Users.  I have added the correct people to the group RemoteDesktopUsers.  This allows them to log in from a local machine, but they still cannot log in from a remote machine.  I have tried everything I can think of, and nothing seems to work.  Any help will be greatly appreciated.

Phil Goldwasser
pgoldwasserAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

DrDave242Senior Support EngineerCommented:
What is the exact error that non-administrative users see when they try to log in?
0
pgoldwasserAuthor Commented:
This has been resolved.  It was an issue of LmCompatibilityLevel in registry.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
pgoldwasserAuthor Commented:
I resolved with help from another website.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2012

From novice to tech pro — start learning today.