Upgrading VMView Agent


I am sure this will be an easy question for a lot of you, but it is just something I have never had to do before.  I have a View server v5 with 6 VM's running on it.  I need to update the view agent which is currently version 5.1.1.  Our AV server is flagging the agent as a risk as it still uses an old version of Java.

What are the steps to upgrade the agent on the VM's and can I potentially nuke anything if it goes wrong?

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Make sure you use the Golden Template, and update the Agent, copy new agent to VM, and run the setup.

It will detect and update.

Do the View Agent and Remote Experience Agent.

Recompose, as you would any update to your golden template.
Nick_DAuthor Commented:
Hi Andrew

Thanks for the response, How do you find out where the Gold Template is?  I never set up this system and have inherited it with little or no documentation from the previous admin.  

Can I just go into one of the VM's and update the agent on there by running the exe file to test first before updating the Template?  Also, where do you download the new version of the agent from?
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
If you have no experience, at present I would halt!

It depends if you are using Linked Clones, then you will have a golden template.....otherwise you cannot just update a single VM. (it will be over written) when the VMs are deployed again.

So, you are going to have to post a wealth of information about the config.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Nick_DAuthor Commented:
Hi Andrew

We have a very basic set up - no linked clones, just 5 VM's running through View with each individual assigned a machines that requires it for remote access.

Running the exe on each machine has successfully updated the agent.  Thanks for all the info though as it made good reading and has given us a few ideas for the future to maximise the most of our investment.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.