User getting temporary profile in citrix xenapp 6.5 only

hey there,

I'm getting an error with a user logging onto citrix that gets a temp windows profile message.  this only happens in citrix and only for this user.

Is there an easy fix for this?  some people use roaming profiles here.

Any help would be great as the user can't save anything!
metalfubarAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
This is due to deleting the user profile incorrectly. Profiles are stored in the registry and if a profile is not deleted properly the registry key will remain in the registry. When a user logs in it will reference the registry to see if the profile exists and if it does then it will not create a new profile. You need to delete the registry key for this user.

Reg location below...
HKLM\software\Microsoft\Windows NT\CurrentVersion\ProfileList

Under that folder you will see several SID folders which relate to each profile on the sever. When you click on the folder you will see "profile Image Path" which will display the username you are looking for. Once you delete this key the user can log back in and a new profile will be created.

Will.
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metalfubarAuthor Commented:
thanks will.  this is on the citrix box itself right, not ad correct?
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Will SzymkowskiSenior Solution ArchitectCommented:
That is correct. You need to login to whatever Citrix server you are having this issue and remove the profile from the registry. This is a common task when using Citrix or any Terminal Server for that matter. I have done this many times. Just delete the one that is having the issue. If you experience this on multiple servers for this user you will need to do each one individually.

Will.
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metalfubarAuthor Commented:
ok so delete the key central profile right with the path \\servername\profiles\user?
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Will SzymkowskiSenior Solution ArchitectCommented:
No you need to delete the entire directory for that user. See screenshot below...
regdelete.JPG
Will.
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Sekar ChinnakannuStaff EngineerCommented:
Can you try to delete all the temp profile as mentioned by will and create a new one for users to check. Are you using profile management tool on citrix environment?
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Will SzymkowskiSenior Solution ArchitectCommented:
All you need to do is delete the registry key for the user that is experiencing this issue period. When you click on each SID folder as shown in the screenshot, in the right hand pane Look for profile Image Path key and this will give you the friendly name of the user that you have currently selected in the registry.

Once you have found that user delete the entire SID folder.

Have the user log back in.

Will.
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Dirk KotteSECommented:
with this situation i copy another userprofile, rename it to reflect the missing one and delete the userprofile from the gui PC-> SystemSettings->advanced SystemSettings->advanced->Userprofiles

deleting the registry key sometimes not work for me.
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Will SzymkowskiSenior Solution ArchitectCommented:
@Dkotte -
with this situation i copy another userprofile, rename it to reflect the missing one

Profiles are referenced in the Registry and are given a SID as the identifier. Even if you rename a profile folder for this user or copy a profile from another user they will still encounter this error message because it is referencing the Registry Key of the profile.

If the registry key is present then it does not matter what you do it will always create a temp profile.

Will.
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Dirk KotteSECommented:
possible thats the theory, but gather other experience.
removing the Profile from GUI is the clean way. This removes the registry entry also.
But the gui don't work, if the filesystem don't contain the profile-files.
Copy/renaming the files and remove the Profile via GUI delete the registry key and the (incorrect) files completely.
After this steps my users are able to logon without "TEMP" Profile always.
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Will SzymkowskiSenior Solution ArchitectCommented:
removing the Profile from GUI is the clean way. This removes the registry entry also.
The i understand that is this the "appropriate" method to remove a user profile. However, this is not the question in the situation.

The profile has already been remove incorrectly and when the user is trying to login they are getting a temp profile. When a profile is incorrectly removed, it does not remove the registry portion which is why they continue to get a temp profile.

Removing the registry entry that is related to the profile resolves this issue and the user can now log back in.

@metalfubar - have you tried this yet? This also does not require a reboot. Please keep us updated.

Will.
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metalfubarAuthor Commented:
the user does not have a profile so I can't delete that way.  I guess i need to do the regedit.

do I need a reboot on that?  I can login as admin and remove during use?
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Will SzymkowskiSenior Solution ArchitectCommented:
the user does not have a profile so I can't delete that way.  I guess i need to do the regedit.

That is correct. Follow my steps that i origainally outline above, with the screenshots. All you need to do is remove the reg entry. This can be done dur production and does NOT affect any of the users on the system.

Will.
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metalfubarAuthor Commented:
deleted successfully and waiting for user to test before closing.

mf
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Will SzymkowskiSenior Solution ArchitectCommented:
Ok perfect. They should have no issues.

Will.
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metalfubarAuthor Commented:
this worked well! can you repair corrupt profiles or does any that's not able to logon trashed?

thx
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Seth SimmonsSr. Systems AdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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