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User cannot open mailbox after migration from exchange 2007 to 2013

npdodge
npdodge asked
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Last Modified: 2015-04-06
I'm in the process of migrating from Exchange 2007 SP3 U10 to Exchange 2013 CU7.  I have migrated over 100 mailboxes so far without any issues.  However, one of the users from my migration batch last night can no longer access their mailbox through Outlook or OWA.  I am able to log onto OWA and access their mailbox but they are not able to directly.  I don't know if this matters, but I also noticed that this user's mailbox is a linked mailbox, all other mailboxes I have move are user mailboxes.  There is no reason why this needs to be a linked mailbox but I am unable to convert it in 2013.  

I've looked at this article:  http://support.microsoft.com/en-us/kb/2521770

But when I perform a search in AD it's not returning any results.  

I found this error in the RCA_2015032713-1.LOG file of the C:\Program Files\Microsoft\Exchange Server\V15\Logging\RPC Client Access folder:  MapiExceptionLogonFailed] Unable to open message store. (hr=0x80040111, ec=-2147221231

2015-03-27T13:06:58.361Z,51195,0,/O=XXX/OU=XXX/cn=Recipients/cn=USERACCOUNT,,OUTLOOK.EXE,14.0.7143.5000,Classic,192.168.17.103,"Connection Info[GUID:9ff5a8ab-37c1-4717-82b6-108858516444, Attempts:1, Flags:0, Ctx:]",fe80::fc1c:47b3:3ea2:d6%15,ncacn_http,,9476893f-280f-4509-9c88-ee05048e689c,"""{E75A48B4-B3D7-4CDD-9C21-64CF9EBD5AFB} Outlook=14.0.7143.5000 OS=6.1.7601""",Connect,0,00:00:00.0320000,"SID=S-1-5-21-606747145-57989841-682003330-5891, Flags=None",,,,useraccount@company.com,
2015-03-27T13:06:58.392Z,51195,1,/O=XXX/OU=XXX/cn=Recipients/cn=USERACCOUNT,,OUTLOOK.EXE,14.0.7143.5000,Classic,,,,ncacn_http,Client=MSExchangeRPC,,,OwnerLogon,-2147221231 (rop::LogonFailed),00:00:00.0160000,"Logon: Owner, /O=XXX/OU=XXX/cn=Recipients/cn=USERACCOUNT in database  last mounted on mailserver.company.com","RopHandler: Logon: [ConnectionFailedTransientException] Cannot open mailbox /O=XXX/OU=XXX/cn=Recipients/cn=USERACCOUNT. -> [MapiExceptionLogonFailed] Unable to open message store. (hr=0x80040111, ec=-2147221231)  [diag::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]   at M.E.D.S.MailboxSession.ForceOpen(MapiStore linkedStore, Boolean unifiedSession)     at M.E.D.S.MailboxSession.Initialize(MapiStore linkedStore, LogonType logonType, IExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, GenericIdentity auxiliaryIdentity, Boolean unifiedSession)     at M.E.D.S.MailboxSession.<>c__DisplayClass1c.<CreateMailboxSession>b__1a(MailboxSession mailboxSession)     at M.E.D.S.MailboxSession.InternalCreateMailboxSession(LogonType logonType, IExchangePrincipal owner, DelegateLogonUser delegatedUser, CultureInfo cultureInfo, String clientInfoString, IBudget budget, Action`1 initializeMailboxSession, InitializeMailbox",,,useraccount@company.com,
2015-03-27T13:06:58.392Z,51195,1,/O=XXX/OU=XXX/cn=Recipients/cn=USERACCOUNT,,OUTLOOK.EXE,14.0.7143.5000,Classic,,,,ncaMapiExceptionLogonFailed] Unable to open message store. (hr=0x80040111, ec=-2147221231)cn_http,Client=MSExchangeRPC,,,,0x6BA (rpc::Exception),00:00:00.0630000,SessionDropped,"RpcEndPoint: [ServerUnavailableException] Connection must be re-established -> [SessionDeadException] The primary owner logon has failed. Dropping a connection. -> [ConnectionFailedTransientException] Cannot open mailbox /O=XXX/OU=XXX/cn=Recipients/cn=USERACCOUNT. -> [

Any help would be greatly appreciated.
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