group policy screensaver timeout

I set the computers to timeout after 15 minutes but one user says it is timing out much faster, like 5 minutes.  What could be causing this?  She is on Windows 7.
TomBallaAsked:
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dmwynneCommented:
What was the exact policy you set?  Was it for the power settings or the screensaver?

Run gpresult /V from the command line on the user machine to see if the policy applied.
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TomBallaAuthor Commented:
Before she had no screensaver timeout so I know it took the update.  It was for the screensaver.
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dmwynneCommented:
Did you verify it actually times out early?
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TomBallaAuthor Commented:
She timed it because it seemed to be timing out too fast.
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dmwynneCommented:
Look at the screensaver setting on the machine, it will display what the timeout is set to.  

Check the power settings and see what settings they have for putting the machine to sleep, turning off the display etc.  Is the machine a laptop or a desktop.
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Will SzymkowskiSenior Solution ArchitectCommented:
When you open up the screen saver settings on the users machine, does it show 15 minutes? Have you checked other settings like hibernate or monitor power?

If you reboot the machine does the issue still happen? Is this user a laptop user?

Will.
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DonNetwork AdministratorCommented:
You're most likely just dealing with an upset user that doesnt like change. You'll have to explain to them the implications of not having a screensaver timeout(security) and that they have to deal with it.
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Windows Server 2008

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