IE Add-ons Remove

We have a Windows Vista Dell Laptop in for repair.  It was infected with virus, pop ups and adware.  Customer had no antivirus on the computer.  We've performed the following to get it cleaned up and resolved the main issues it was brought in for:

Control Panel - Uninstalled unwanted/problem programs
Regedit and MsConfig - Cleaned and removed problem files
Performed Windows Updates
Update Adobe and Java
Installed Kaspersky Antivirus 2015 (Full Version -not free), activated, updated and scanned.
Installed Microsoft Malicious Software Removal Tool (MSRT) and scanned.

Kaspersky and MSRT scans found and fixed several things.

We are going on the internet without pop ups.  However, Internet Explorer has the following Add-ons that we cannot Disable or Remove within Manage Add-ons:


We tried Reset and Restore defaults in IE9.
We uninstall IE9 and went back to IE8,
We tried  to disable the add-on via registry.

We appreciate any thoughts on how to Remove IE Add-ons.
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HotRodSueAuthor Commented:
Thank you for the links.  My husband is the technician, so please forgive my ignorance.

My understanding of our current problem is this:

We don't see these items anywhere but in the IE Add-ons.

When clicking on the links, the directions to remove from IE is the process we have already tried.

Have you, personally, had experience with using the tools you suggest?  I only ask as it seems I remember my husband being cautious of many removal tools.  In our experience, when cleaning computers some things called "cleaners" or "optimizers" appear to be the culprit.

At the moment my husband is out of pocket.  So, I'm going on what I recall he mentioned.  I could be wrong.  :)
CNet says AdwCleaner is safe:

Also, MalwareBytes:

Here is a general article on removing Adware from IE:

In the alternative, you could ditch IE altogether. Microsoft is replacing it soon with something else. You could try Chrome or Firefox.

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P.S. I have and no personal experience with these tools. I use a Mac and don't have to deal with these sorts of annoyances.
HotRodSueAuthor Commented:
Thank you for the links and information.  I appreciate your being so kind and candid.  You're set with Mac and fortunate to not have to deal with these annoyances.

I do like the idea of ditching IE altogether.  A quick search tells me IE is an integral part of the Windows OS and could damage something to remove it completely.  It is suggested to select "Turn Windows Feature Off" for IE.  However, I think it still leaves those unwanted Add-ons there.

My husband and I run a small computer shop.  The majority of our customers are Windows PC users.  This customer in particular is an elderly lady with a fixed income.  Doing our best to help her at an agreed reduced rate.  She has computer games she paid for and doesn't want to lose.  Otherwise, we would take this back to factory.

Our first line is to clean without taking back to factory whenever possible.  Since my husband cleaned it, we are not seeing any evidence of adware, pop ups, or speed issues.  What I wonder is this....

Is it possible that the Manage Add-ons items are harmless?  When we select "More Info" on these Add-ons, there seems to be no evidence of the adware itself.
HotRodSueAuthor Commented:
Strung - I do appreciate all your feedback.

Also, want to take a moment to welcome others with Windows experience to chime in with ideas.  :)
I use SuperAntiSpyware to fix a number of these sorts of things (along with Malwarebytes that was previously suggested).
Natty GregIn Theory (IT)Commented:
some of these adware are actually installed in the program files, I use CCleaner to do my uninstall because some of them can be quite difficult to remove.

some of these adware are in toolbar that people download on their company and some are tucked away in some ridiculous program or installed with online games.

check the program files under features and program and uninstall every program that is not relevant.
then go into the browser setting and remove any redirect urls that was imposed on your system.
where you sometimes get replaced or added additional strings for redirect.
HotRodSueAuthor Commented:
Thank you all for your input.

We did use AdwCleaner and that removed infected files as well as the annoying Add-ons listed in my initial post.

Again, my husband is the tech and I do research to help him.  So, I appreciate your patience as I worked on this.

When computers come in for repair there are loads of tools installed to supposedly optimize, clean, protect.  We have been of the opinion (in our experience) that "more" is not better and often causes conflict.  We use a full version antivirus, and MSRT.

That being said, when I read some of the instructions to remove malware or adware in general, there were several tools listed.  For instance, it was suggested after AdwCleaner, run Malwarebytes, then HitmanPro.  Along with the typical uninstall from control panel and reset browser.  My final question (I think) is this:

If the AdwCleaner removed my list of virus/adware junk, would you suggest running additional tools?  

At this time, it looks like my original issue is resolved.  Many thanks for the help of the fine people here at Experts Exchange.
HotRodSueAuthor Commented:
Many thanks for the kindness and expert help.
I think the suggestion was to use any one of the three tools, not all three.
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