We have a Windows Vista Dell Laptop in for repair. It was infected with virus, pop ups and adware. Customer had no antivirus on the computer. We've performed the following to get it cleaned up and resolved the main issues it was brought in for:
Control Panel - Uninstalled unwanted/problem programs
Regedit and MsConfig - Cleaned and removed problem files
Performed Windows Updates
Update Adobe and Java
Installed Kaspersky Antivirus 2015 (Full Version -not free), activated, updated and scanned.
Installed Microsoft Malicious Software Removal Tool (MSRT) and scanned.
Kaspersky and MSRT scans found and fixed several things.
We are going on the internet without pop ups. However, Internet Explorer has the following Add-ons that we cannot Disable or Remove within Manage Add-ons:
We tried Reset and Restore defaults in IE9.
We uninstall IE9 and went back to IE8,
We tried to disable the add-on via registry.
We appreciate any thoughts on how to Remove IE Add-ons.