Sage Act! not syncing with outlook

I have some users using Sage act! v16 premium. It is hosted on a standalone server on their domain. They have no issues accessing the data etc... The issue that they are having is that a few users are unable to sync between act and their outlook account. I was able to manually sync each when I first installed. They synced their contacts, calendar entries etc... The main issue is that when they try create an email from act! which opens outlook it does not log it. The same as when they receive an email it doesnt log it to act.
eli290Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Davis McCarnOwnerCommented:
What version of Outlook is it?
0
eli290Author Commented:
2010
0
Davis McCarnOwnerCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
eli290Author Commented:
I thought I set that up correctly. I wonder if just by clearing it and setting it up again it fixed whatever issue there was... Thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
ACT

From novice to tech pro — start learning today.