Outsourcing server monitoring and management

I work in a mid-sized non-profit (around 100 employees). Earlier this month my network admin left and I'm trying to evaluate the advantage of outsourcing the server monitoring and management. I'm keeping sys admin functions in house (e.g., AD adds, deletes, changes, permissions, email). I'm looking for someone to monitor the logs and keep the servers patched and updated. In addition, I would look to this company for consulting on any new configs and break/fix.

The quotes I'm getting are all over the place. Most have a low monthly recurring for monitoring and then scalable blocks of time to cover the updates/patches/break/fix/configuration stuff.

Finally, my question: how many hours is reasonable for monitoring a hyperV environment on Server 2012R2. We have one SAN, two hosts, 10 virtual servers, 1 backup appliance and an external AD/system center. Assuming nothing breaks, what is a reasonable amount of hours per month/week/day/whatever to monitor this?

Any advice you can offer would be GREATLY appreciated!
Terri AlekzanderAsked:
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David Johnson, CD, MVPOwnerCommented:
The quotes I'm getting are all over the place. Most have a low monthly recurring for monitoring and then scalable blocks of time to cover the updates/patches/break/fix/configuration stuff.

That sounds comparable to most businesses.

Finally, my question: how many hours is reasonable for monitoring a hyperV environment on Server 2012R2. We have one SAN, two hosts, 10 virtual servers, 1 backup appliance and an external AD/system center. Assuming nothing breaks, what is a reasonable amount of hours per month/week/day/whatever to monitor this?


Without a site assessment this is hard to determine. pricing is something that is highly variable. You can pay a low rate/hour for a journeyman technician which will probably spend more time than an expert that will charge more/hour but get the job done in significantly less time with little or no trial and error. Monitoring normally requires monitoring agents to be installed A great deal of what may influence a price is the current state of the hardware/software involved. and the current policies in effect.
Nagendra Pratap SinghDesktop Applications SpecialistCommented:
Do you have a ticketing system?

Most MSP would like to see your last 6 months alerts and tickets before giving a firm estimate.
Terri AlekzanderAuthor Commented:
We don't have a ticketing system for the network just end user help desk.
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Terri AlekzanderAuthor Commented:
I'm not asking about pricing at this point. I only want to know if it takes 10 - 15 hours a month or 1-2 hours a month or 30 -40 hours a month to just monitor servers. I need to be able to figure out how many extra hours I need beyond the monitoring and I can't get a straight answer on how much time it takes to look at logs every day. All the potential vendors will be installing monitoring software.
Nagendra Pratap SinghDesktop Applications SpecialistCommented:
It depends!
If your servers are not loaded then they will need only monthly patching and reboot.

But no MSP will give you an engineer for less than 40 hours a week. This is for a quick turnaround. If you are OK with morning login and reading logs once a day then 2 hours per week is OK for a single server (15 min per login/per server per day)

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Terri AlekzanderAuthor Commented:
The second paragraph is exactly what I was looking for. Thank you.
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