Link to home
Start Free TrialLog in
Avatar of rfoszcz
rfoszczFlag for United States of America

asked on

Can't get Hyper-V Windows 2012 STD VM out of STOPPING-CRITICAL State

I have Hyper-V running on a physical box running 2012 Datacenter R2. I attempted to install a new VM for Windows Server 2012 STD and unfortunately tried to attach it to the Broadcom NIC in my physical server. I know of problems with the Broadcom NIC - but forgot to create a legacy network adapter prior to installing the Server 2012 OS. Now the machine is virtually STUCK in STOPPING-CRITICAL mode.

I've tried to kill the process using Microsoft's PROCESS EXPLORER running as administrator. No go - I receive an access denied error trying to kill the process. I've tried to stop and restart the Hyper-V management service. No go - VM shows up in same state after a service restart. Tried to reboot the physical machine - reboot seems to hang indefinitely at the "Stopping Hyper-V management services..." screen and I'm forced to physically shut the machine down.

Kind of at a loss here on how to get the VM to stop. Any suggestions would be appreciated!

Russ Foszcz
ASKER CERTIFIED SOLUTION
Avatar of David Johnson, CD
David Johnson, CD
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of rfoszcz

ASKER

Dave Johnson was exactly correct - and I actually hit on this solution myself! I had to reboot my host machine, then when the VM's state changed to RUNNING (from STOPPING-CRITICAL), I was able to disconnect the NIC from the host's NIC and shutdown the machine successfully. Once in a shutdown state I was able to install a legacy network adapter and things are running fine now.