Outlook 2013 can't compose new email

I'm having a strange issue with 1 outlook client.  For some reason it will not open or "pop out" a message into a new window.  For reply and forwards it will let you edit from the main window.  But "New Mail" does nothing.  It looks like it try's to open a window but no window opens.

In safe mode it opens in a new windows and works.

I have disabled all add-ins.  Still does not work in normal mode.

I've uninstalled and reinstalled Outlook and still doesn't work.

Anyone have any idea what might be causing this?
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Dejan VasiljevicSys Admin and ProgrammerCommented:
Hi Rosco Dude,

I assume that You have problems with corrupted .pst or .ost file.

In that case use the Inbox Repair tool (Scanpst.exe) to diagnose and repair errors in the file. The Inbox Repair tool checks the Outlook Data Files on your computer to see if they're in good shape. Or You can recreate profile and it will work for You.

To repair:

Repair a .pst file

Exit Outlook, then click Start > Computer.

Browse to <drive>:\Program Files — or, if you see a Program Files (x86) folder on the same drive, browse to that instead. For example, C:\Program Files or C:\Program Files (x86).

In the Search box, type Scanpst.exe.

If the search doesn't find Scanpst.exe, try searching in the alternative folder mentioned in step 2, above — Program Files or Program Files (x86).

Double-click Scanpst.exe.

In the Enter the name of the file you want to scan box, enter the name of the .pst file you want the tool to check, or click Browse to select the file.

By default, a new log file is created during the scan. Or, you can click Options and choose not to have a log created, or to have the results appended to an existing log file.

Click Start.

If the scan finds errors, you're prompted to start the repair process to fix them.

The scan creates a backup file during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or click Browse to select the file you want to use.

Click Repair.

A copy of the log file is saved to the same folder as the .pst file.

Start Outlook with the profile that contains the Outlook Data File that you repaired.

Switch to the Folder List view in the Folder Pane by pressing Ctrl+6.

In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can't place in their original structure.

You can create an Outlook Data File, and drag the items in the Lost and Found folder into the new data file. After you've moved all the items, you can remove the Recovered Personal Folders (.pst) file. This includes the Lost and Found folder.

Re-create an offline Outlook Data File (.ost)

Some account types, such as Microsoft Exchange Server, use an offline Outlook Data File (.ost). This type of data file is a copy of information saved on your mail server. If you encounter problems with an offline Outlook Data File (.ost), the file can be re-created by downloading a copy of your items again. We don't recommend repairing an offline Outlook Data File, so if your offline data file isn't usable, you should re-create it by doing the following:

Exit Outlook.

In Control Panel, click or double-click Mail.

Where is Mail in Control Panel?

Mail appears in different Control Panel locations depending on the version of the Windows operating system, the Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook 2013 is installed.

The easiest way to locate Mail is to open Control Panel in Windows and then, in the Search box at the top of the window, type Mail.

NOTE    The Mail icon appears after Outlook starts for the first time.

The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.

In the Mail Setup dialog box, click E-mail Accounts.

Click the Data Files tab, select the Exchange account, and then click Open File Location.

A file explorer window opens to the location of the data file for the Exchange account. The Account Settings and Mail Setup dialog boxes will remain open, behind the file explorer window.

Close the Account Settings and the Mail Setup dialog boxes, then return to the file explorer window.

IMPORTANT   Be sure to close these two dialog boxes before you delete the file. If they aren't closed, Windows may display an error message about a conflict.

In the file explorer window, right-click the Exchange data file and then click Delete. The next time you start Outlook, a new .ost file is created for the account.

To recreate .pst - Delete user profile in Outlook or in Mail in Control Panel, and delete .pst file manually here drive:\Users\user\AppData\Local\Microsoft\Outlook. and ost if You have cached mode on .

Open Outlook and create same profile.

JohnBusiness Consultant (Owner)Commented:
I've uninstalled and reinstalled Outlook and still doesn't work.

If not a PST issue as suggested above, then try a new Windows User Profile (Account). Does this solve the issue?  If so, create a new user account for the person.
Rosco_DudeAuthor Commented:

I noticed a post alluding to corrupt OST/PST files.  I deleted and created a new OST when I reloaded Outlook.  No change in the problem.  So it's not OST related.
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JohnBusiness Consultant (Owner)Commented:
So then try a new Windows User Account.
Dejan VasiljevicSys Admin and ProgrammerCommented:

OST is just an offline, recreate PST. As Me and John are thinking You have problems with PST corrupted file.
And as John said, create a new user, it will recreate all from scratch.
Than, You can "backup" all local files to server and pull them back on new user from server.

Rosco_DudeAuthor Commented:
This is Outlook 2013 client attached to an exchange server.  There is only an OST file.  No PST file on the system.

Solved the problem.  

I had a ghost monitor.   4 port graphics card with only 3 physical monitors attached.  For some reason Windows 7 thought there were 4 monitors attached.  The windows were actually popping up in the monitor that wasn't there.  So you couldn't see them.  

I noticed the applications being created in Task manager.  Found the ghost monitor in Screen Resolution and disabled it.  Now Outlook seems to be functioning as normal.

Still no idea why even after multiple reboots, windows thought there was a monitor attached that isn't physically there.

Thanks for the suggestions.

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