BSOD BugCode_USB_Driver

A computer I am working on has been getting BSOD error messages as well as issues with the keyboard and mouse
BSOD 0x000000F4 (0x00000003, 0x87906090, 0x87906EDC, 0x8247B7E0)
BSOD 0x00000077 (0xC000000E, 0xC000000E, 0x00000000, 0x0BAE4000)
Since I was working remotely I went over to see what was going on and got
BSOD-BugCode_UPS_Drive 0x000000FE (0x00000008, etc)

USB connection (Printer) has been removed and as well as the Ethernet connection was disconnected but the computer is still having issues the same issues.

She told me the mouse and keyboard would stop working.  She installed new batteries with no change.  The keyboard and mouse are wireless with the wireless adapter built in to the computer.  I reconnected them and noticed the red light that shows connection would blink even when not functioning.  The computer is not frozen as we can use the touch screen to make selections.  Eventually a BSOD occurs.

Slight PUP infection ran MBAM and SAS but having a hard time staying connected to run more.

Attached are a screen shots of a Windows Recovery error message and the computer's Performance rating.

I need assistance with which direction to go first as the computer is difficult to stay connected to.

Thank you,
Mags
Windows-recovery--1.jpg
Windows-recovery--2.jpg
Performance-rating.jpg
MagsOwnerAsked:
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nobusCommented:
post the minidmp here
find it in windows\minidumps
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Dennis JohnsonIT technicianCommented:
First, the meaning of those bugchecks.
0xF4: CRITICAL_OBJECT_TERMINATION
0x77: KERNEL_STACK_INPAGE_ERROR
0xFE: BUGCODE_USB_DRIVER

Minidumps could be useful, as suggested by nobus, but you can download the latest version of chipset drivers.
If you need assistance about how to find them, just leave a message. I'll need to know the motherboard model first.
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MagsOwnerAuthor Commented:
Hey Nobus...I'll get them from her computer.

Dennis I can download that from the hp's website.

Cross your fingers I can stay connected to her computer, otherwise I'll have to pick it up.

Thank you so much for your assistance.
Mags
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nobusCommented:
no probvlem - ill be 'round
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MagsOwnerAuthor Commented:
Okay...I am finding everything but the chipset drivers.
 
Will get ready to send over minidump files.
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MagsOwnerAuthor Commented:
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MagsOwnerAuthor Commented:
I have lots more...I'll see what they look like.
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MagsOwnerAuthor Commented:
Actually I'll send over one from each day...let me know if you want more.
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MagsOwnerAuthor Commented:
Hi Guys...updated her keyboard driver.
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MagsOwnerAuthor Commented:
I've been staying connected to her computer...after the keyboard update I ran the one below...hope it helps.
Dennis is the one you wanted me to update?

NVIDIA nForce Serial ATA controller update improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
File name: sp35075.exe
Release details
Released: Jul 31, 2007
Version 5.10.2600.0995
Fix and enhancements
Improves overall system stability and compatibility with hard drives, reducing the number of blue screens.

Nobus...any feedback on the Mini Dumps?
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nobusCommented:
0328, o327 and 04 says usb hub timeout
however 0326 says : Probably caused by : hardware_disk

so what i would do for the usb problem is :
use a ps2 keyboard and mouse if possible
remove all usb devices - and test if the problem reoccurs
you can also update the chipset driver

for the disk problem - that's clear : run disk diag; i use the UBCD for this mostly :
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick
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Dennis JohnsonIT technicianCommented:
I analyzed the minidumps in WinDbg, so here are the results:

Mini032515-01.dmp
BugCheck 7A, {c0551440, c000000e, 3dd938c0, aa288e60}
Probably caused by : memory_corruption ( nt!MiWaitForInPageComplete+24d )

Mini032615-01.dmp
BugCheck F4, {3, 87906d90, 87906edc, 8247b7e0}
----- ETW minidump data unavailable-----
Probably caused by : hardware_disk

Mini032715-01.dmp
BugCheck FE, {8, 6, 1, 86b49310}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )

Mini032815-01.dmp
BugCheck FE, {8, 6, 1, 87de2310}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )

Mini040115-01.dmp
BugCheck FE, {8, 6, 1, 87f05310}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )


I believe that the usb driver problem is just a coincidence. The problem is probably one of the following:
1. RAM
2. HDD (pagefile corruption?)
3. The motherboard itself (blown-up capacitors?)

First, visually check the motherboard for problematic capacitors.
You should look for something like this or this or this.

If the motherboard seems fine, check RAM. Download a bootable iso CD from MemTest86+ and let it run 2 passes. I'll be here waiting for the results...
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MagsOwnerAuthor Commented:
Thanks so much guys.  I will have to pick up her computer.

Nobus if you still want me to update the chipset driver I am to assume my above driver update was not for that -

NVIDIA nForce Serial ATA controller update improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
File name: sp35075.exe
Release details
Released: Jul 31, 2007
Version 5.10.2600.0995
Fix and enhancements
Improves overall system stability and compatibility with hard drives, reducing the number of blue screens.

HP does not show a specific "chipset" driver update so from Dennis' comment I need to get you the motherboard model,  correct?
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Dennis JohnsonIT technicianCommented:
Yes, the motherboard model will be useful, in order to find the correct drivers.
But I doubt it is driver-related, though, because, if it was, the BSODs shouldn't be so frequent, since the computer was working fine for a while now...
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MagsOwnerAuthor Commented:
Thanks Dennis, after I pick up her computer I will run the tests advised and post back.

We are heading out of town for Wedding planning at noon today...our daughter is getting married in August.  We really love her fiance so we couldn't be happier.

With that being said, I will be back with you on my progress early next week.

I appreciate your diagnosis and now know the direction to go in.

Have a great weekend,
Mags
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MagsOwnerAuthor Commented:
The last BSOD said, "Disable BIOS Memory Option".  Would that simply resolve the BS error or with the error messages you interpreted is there a larger hardware issue.  She is on a very limited budget and is thinking it may be more economical to replace the computer than to continue to put money in this older computer.

Your thoughts will be appreciated.
Mags
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nobusCommented:
you can find the mother board model in start>Accessories>system tools>System info
in some cases the nvidia driver has the chipset driver - but i can't tell you like that if it is included or not
you can however verify the chipset driver version before and after
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MagsOwnerAuthor Commented:
She decided not to put any more money into running more diagnostics.  She will replace the computer when it becomes too much of a burden.
Thanks guys for all of your help...very helpful to me.
Mags
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nobusCommented:
ok fair enough
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