asked on BSOD BugCode_USB_Driver
A computer I am working on has been getting BSOD error messages as well as issues with the keyboard and mouse
USB connection (Printer) has been removed and as well as the Ethernet connection was disconnected but the computer is still having issues the same issues.
She told me the mouse and keyboard would stop working. She installed new batteries with no change. The keyboard and mouse are wireless with the wireless adapter built in to the computer. I reconnected them and noticed the red light that shows connection would blink even when not functioning. The computer is not frozen as we can use the touch screen to make selections. Eventually a BSOD occurs.
Slight PUP infection ran MBAM and SAS but having a hard time staying connected to run more.
Attached are a screen shots of a Windows Recovery error message and the computer's Performance rating.
I need assistance with which direction to go first as the computer is difficult to stay connected to.
Thank you,
Mags
Windows-recovery--1.jpg
Windows-recovery--2.jpg
Performance-rating.jpg
BSOD 0x000000F4 (0x00000003, 0x87906090, 0x87906EDC, 0x8247B7E0)
BSOD 0x00000077 (0xC000000E, 0xC000000E, 0x00000000, 0x0BAE4000)
Since I was working remotely I went over to see what was going on and got
BSOD-BugCode_UPS_Drive 0x000000FE (0x00000008, etc)
USB connection (Printer) has been removed and as well as the Ethernet connection was disconnected but the computer is still having issues the same issues.
She told me the mouse and keyboard would stop working. She installed new batteries with no change. The keyboard and mouse are wireless with the wireless adapter built in to the computer. I reconnected them and noticed the red light that shows connection would blink even when not functioning. The computer is not frozen as we can use the touch screen to make selections. Eventually a BSOD occurs.
Slight PUP infection ran MBAM and SAS but having a hard time staying connected to run more.
Attached are a screen shots of a Windows Recovery error message and the computer's Performance rating.
I need assistance with which direction to go first as the computer is difficult to stay connected to.
Thank you,
Mags
Windows-recovery--1.jpg
Windows-recovery--2.jpg
Performance-rating.jpg
DesktopsWindows VistaPeripherals
Last Comment
nobus
First, the meaning of those bugchecks.
0xF4: CRITICAL_OBJECT_TERMINATIO
0x77: KERNEL_STACK_INPAGE_ERROR
0xFE: BUGCODE_USB_DRIVER
Minidumps could be useful, as suggested by nobus, but you can download the latest version of chipset drivers.
If you need assistance about how to find them, just leave a message. I'll need to know the motherboard model first.
0xF4: CRITICAL_OBJECT_TERMINATIO
0x77: KERNEL_STACK_INPAGE_ERROR
0xFE: BUGCODE_USB_DRIVER
Minidumps could be useful, as suggested by nobus, but you can download the latest version of chipset drivers.
If you need assistance about how to find them, just leave a message. I'll need to know the motherboard model first.
ASKER
Hey Nobus...I'll get them from her computer.
Dennis I can download that from the hp's website.
Cross your fingers I can stay connected to her computer, otherwise I'll have to pick it up.
Thank you so much for your assistance.
Mags
Dennis I can download that from the hp's website.
Cross your fingers I can stay connected to her computer, otherwise I'll have to pick it up.
Thank you so much for your assistance.
Mags
no probvlem - ill be 'round
ASKER
Okay...I am finding everything but the chipset drivers.
Will get ready to send over minidump files.
Will get ready to send over minidump files.
ASKER
ASKER
I have lots more...I'll see what they look like.
ASKER
Actually I'll send over one from each day...let me know if you want more.
ASKER
Hi Guys...updated her keyboard driver.
ASKER
I've been staying connected to her computer...after the keyboard update I ran the one below...hope it helps.
Dennis is the one you wanted me to update?
NVIDIA nForce Serial ATA controller update improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
File name: sp35075.exe
Release details
Released: Jul 31, 2007
Version 5.10.2600.0995
Fix and enhancements
Improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
Nobus...any feedback on the Mini Dumps?
Dennis is the one you wanted me to update?
NVIDIA nForce Serial ATA controller update improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
File name: sp35075.exe
Release details
Released: Jul 31, 2007
Version 5.10.2600.0995
Fix and enhancements
Improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
Nobus...any feedback on the Mini Dumps?
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ASKER
Thanks so much guys. I will have to pick up her computer.
Nobus if you still want me to update the chipset driver I am to assume my above driver update was not for that -
HP does not show a specific "chipset" driver update so from Dennis' comment I need to get you the motherboard model, correct?
Nobus if you still want me to update the chipset driver I am to assume my above driver update was not for that -
NVIDIA nForce Serial ATA controller update improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
File name: sp35075.exe
Release details
Released: Jul 31, 2007
Version 5.10.2600.0995
Fix and enhancements
Improves overall system stability and compatibility with hard drives, reducing the number of blue screens.
HP does not show a specific "chipset" driver update so from Dennis' comment I need to get you the motherboard model, correct?
Yes, the motherboard model will be useful, in order to find the correct drivers.
But I doubt it is driver-related, though, because, if it was, the BSODs shouldn't be so frequent, since the computer was working fine for a while now...
But I doubt it is driver-related, though, because, if it was, the BSODs shouldn't be so frequent, since the computer was working fine for a while now...
ASKER
Thanks Dennis, after I pick up her computer I will run the tests advised and post back.
We are heading out of town for Wedding planning at noon today...our daughter is getting married in August. We really love her fiance so we couldn't be happier.
With that being said, I will be back with you on my progress early next week.
I appreciate your diagnosis and now know the direction to go in.
Have a great weekend,
Mags
We are heading out of town for Wedding planning at noon today...our daughter is getting married in August. We really love her fiance so we couldn't be happier.
With that being said, I will be back with you on my progress early next week.
I appreciate your diagnosis and now know the direction to go in.
Have a great weekend,
Mags
ASKER
The last BSOD said, "Disable BIOS Memory Option". Would that simply resolve the BS error or with the error messages you interpreted is there a larger hardware issue. She is on a very limited budget and is thinking it may be more economical to replace the computer than to continue to put money in this older computer.
Your thoughts will be appreciated.
Mags
Your thoughts will be appreciated.
Mags
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ASKER
She decided not to put any more money into running more diagnostics. She will replace the computer when it becomes too much of a burden.
Thanks guys for all of your help...very helpful to me.
Mags
Thanks guys for all of your help...very helpful to me.
Mags
ok fair enough
find it in windows\minidumps