USB connection (Printer) has been removed and as well as the Ethernet connection was disconnected but the computer is still having issues the same issues.
She told me the mouse and keyboard would stop working. She installed new batteries with no change. The keyboard and mouse are wireless with the wireless adapter built in to the computer. I reconnected them and noticed the red light that shows connection would blink even when not functioning. The computer is not frozen as we can use the touch screen to make selections. Eventually a BSOD occurs.
Slight PUP infection ran MBAM and SAS but having a hard time staying connected to run more.
Attached are a screen shots of a Windows Recovery error message and the computer's Performance rating.
I need assistance with which direction to go first as the computer is difficult to stay connected to.
find it in windows\minidumps