Invisible folders in Zimbra

I have a customer using Zimbra 7.2.5 and as he checks his emails, he can see his folders consistently in Google Chrome & Firefox but not IE version 10. We know IE version 11 won’t work with this. There are obviously local software issues to check and I would like to have a more pinpointed area to start checking in order to save time.

Please help. Thanks.
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May be it is time to upgrade Zimbra? I have no problems with Zimbra 8.5.1 and IE 11.
Sanga CollinsSystems AdminCommented:
Zimbra 7 has always had some strange interface issues in IE10. Have the user switch to HTML mode instead of advanced AJax to see the folders. It wont look pretty but it will work,

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Tech_20Author Commented:
OK. Thanks, I'll check for possible Zimbra upgrades to version 8 and also HTML mode over advanced Ajax.
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Tech_20Author Commented:
I checked Zimbra settings and need help on switching to HTML mode instead of advanced AJax to see the folders.
Sanga CollinsSystems AdminCommented:
at the login screen you can choose default, ajax or html. Or after logging in go to preferences > general and at the top you can choose between the different modes.
Tech_20Author Commented:
Sanga Collins explained the situation concisely and accurately pinpointed the issue. Great job!!!!
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