vatza007
asked on
IIS app pool crashes with faulting module webgate.dll
The IIS app pool crashes in production with the below error. I am clueless to narrow down the root cause. Any help is much appreciated.
Log Name: Application
Source: Application Error
Date: 3/9/2015 5:07:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *****************
Description:
Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
Faulting module name: webgate.dll, version: 0.0.0.0, time stamp: 0x4ea922fb
Exception code: 0xc0000005
Fault offset: 0x0000000000084f77
Faulting process id: 0x2364
Faulting application start time: 0x01d058cfa317486a
Faulting application path: c:\windows\system32\inetsr
Faulting module path: C:\Program Files (x86)\NetPoint\Webgate\acc
Log Name: Application
Source: Application Error
Date: 3/9/2015 5:07:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *****************
Description:
Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
Faulting module name: webgate.dll, version: 0.0.0.0, time stamp: 0x4ea922fb
Exception code: 0xc0000005
Fault offset: 0x0000000000084f77
Faulting process id: 0x2364
Faulting application start time: 0x01d058cfa317486a
Faulting application path: c:\windows\system32\inetsr
Faulting module path: C:\Program Files (x86)\NetPoint\Webgate\acc
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I would look into what page was hit (http logs) at the time of this error. From there you may be able to determine what that page was trying to do.
Dan