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Thanks, Snibborg <br />
do I need to run malware Bytes?
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Thanks, Snibborg
do I need to run malware Bytes?

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Sorry -- do I need to run it in safe mode?
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Sorry -- do I need to run it in safe mode?

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The problem is that the virus is running in memory when you boot up. &nbsp;By going into safe mode it shouldn't get loaded and will therefore be easier to eradicate and the AV will also update.<br />
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I would run Malwarebytes after the anti-virus, that should ensure that it doesn't get missed.
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The problem is that the virus is running in memory when you boot up.  By going into safe mode it shouldn't get loaded and will therefore be easier to eradicate and the AV will also update.

I would run Malwarebytes after the anti-virus, that should ensure that it doesn't get missed.

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That worked. &nbsp;Thanks so much.
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My computer - LENOVO laptop just started having problem connecting with the internet. &nbsp;I checked my connections, which are OK until I turn on my browser (Firefox). &nbsp;Nothing will load. &nbsp;I checked the process explorer and see that dllhost.ese COM Surrogate tries to load and then within 5 seconds or so it is killed. &nbsp;I see others have the problem with multiple instances, but that is not my problem. &nbsp;I notice the same problem when Kaspersky tries to download the daily updates. &nbsp;I am on my wife's computer now, because I can't access the internet on mine. &nbsp;Thanks for any help you can give.
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My computer - LENOVO laptop just started having problem connecting with the internet.  I checked my connections, which are OK until I turn on my browser (Firefox).  Nothing will load.  I checked the process explorer and see that dllhost.ese COM Surrogate tries to load and then within 5 seconds or so it is killed.  I see others have the problem with multiple instances, but that is not my problem.  I notice the same problem when Kaspersky tries to download the daily updates.  I am on my wife's computer now, because I can't access the internet on mine.  Thanks for any help you can give.

dllhost.exe COM Surrogate - different problem than others

Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.

Web Browsers

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.