dllhost.exe COM Surrogate - different problem than others

My computer - LENOVO laptop just started having problem connecting with the internet.  I checked my connections, which are OK until I turn on my browser (Firefox).  Nothing will load.  I checked the process explorer and see that dllhost.ese COM Surrogate tries to load and then within 5 seconds or so it is killed.  I see others have the problem with multiple instances, but that is not my problem.  I notice the same problem when Kaspersky tries to download the daily updates.  I am on my wife's computer now, because I can't access the internet on mine.  Thanks for any help you can give.
pzetterAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SnibborgOwnerCommented:
Use your wife's computer to download Malwarebytes onto a memory stick, if you don't already have it.

Go back to your computer and boot it up in safe mode with networking by holding down the F8 key whilst rebooting.  Once this is up you can update your anti-virus.  If that doesn't locate the problem then install Malwarebytes and run it until it finds it.

Update us on how you get on.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
pzetterAuthor Commented:
Thanks, Snibborg
do I need to run malware Bytes?
pzetterAuthor Commented:
Sorry -- do I need to run it in safe mode?
SnibborgOwnerCommented:
The problem is that the virus is running in memory when you boot up.  By going into safe mode it shouldn't get loaded and will therefore be easier to eradicate and the AV will also update.

I would run Malwarebytes after the anti-virus, that should ensure that it doesn't get missed.
pzetterAuthor Commented:
That worked.  Thanks so much.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.