Access report resize not working

I have a user that tries to print an Access 2013 report but the data doesn't fit on one page. I know that by changing the size it would fit it properly but when clicking on 'size', it doesn't work. This is the only user having this problem. If I try with a different user, when I click on 'size' I can change to whichever I want.

Thank you for your help!
Alan DalaITAsked:
Who is Participating?
Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
If you're having troubles with only one user, then the problem is very likely environmental, meaning there's something wrong with that user's machine.

Printing issues are often caused by faulty/corrupt printer drivers. Try temporarily changing the user's default Windows printer, then run the process again. If that fixes it, you'll need to remove/reinstall those drivers.

Issues like this can also be caused by a faulty/corrupt user profile. On the trouble machine try logging in as a different user. If the problems go away, then you've very likely got a bad profile and you'll have to recreate it.

Also be sure the machine is fully up to date regarding Windows and Office.

Since the database works on other machines I doubt you have corrupt issues, but it's always a good idea to perform standard database maintenance. First make a copy, then do this:

1. Compact the database.
2. Compile the database - from the VBA Editor click Debug - Compile. Fix any errors, and continue doing this until the menuitem is disabled.
3. Compact again.

YOu may also need to decompile the database. To do this, create a standard desktop shortcut with this as the Target:

"full path to msaccess.exe" "full path to the database" /decompile

Run this, then do the 3 steps above again.

You may also want to create a new, blank database and import everything into that new database.
Alan DalaITAuthor Commented:
I appreciate the the detailed answer. It looks like the printer was at fault, allowing only one size setting(label printer). Changing default printers, fixed the issue.

Thank you.
Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
Glad to help. Don't forget to close out your question!
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