Exchange 2013 blocking Reply Email from Blackberry using OWA

We have a new Exchange 2013 server and a few users with Blackberries.  They are using OWA email accounts on the blackberries.  There is no problem receiving email or sending new emails.  But if they try replying to an email with the original contents still in the email they get a "General Failure" and the email refuses to send.  This happens to all Blackberry users who have OWA setup instead of ActiveSync.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Simon Butler (Sembee)ConsultantCommented:
The OWA screen scraping method doesn't work properly with Exchange 2013. The last supported version for that method is Exchange 2007 from memory.

Two options.

1. Upgrade to more modern Blackberry devices (Q10, Z10, Classic, Passport etc)
2. Deploy BES Express 5.0. With some work it can be made to work with Exchange 2013. You do not need to change the subscription on the device, BES Express works with a BIS subscription device.

keystonetechAuthor Commented:
Hopefully that is not our only solutions.  The users are reluctant to give up their current BBs and we've had terrible experiences with BES Express 5.  Far too unreliable.
Simon Butler (Sembee)ConsultantCommented:
If you are using a Blackberry without a BES then you are getting about 40% of the functionality. I don't know what you have been doing to make BES 5 unreliable, I have dozens of them in the field and they are just set and go - the app is very stable. The most common problems people get is to update JAVA. Avoid doing that and everything will be fine.

If you have users who don't want to lose the Blackberry then look at the Classic. Almost all of the best bits of the Blackberry, but modern OS and uses ActiveSync, giving you complete control over the device.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.