Decommissioned Exchange 2003 in a Hybrid 2010/365 environment and now XP clients receive an error opening Outlook.

Error when only some XP workstations open Office 2010:

The Microsoft Exchange Address Book was unable to log on to Exchange. Contact your system administrator if the problem persists.

Some Windows XP with Office 2007:

repetitive password prompts

Yesterday before I decommissioned the last Exchange 2003 server all was working properly.

Recognizing that XP is not supported it would be helpful if we could buy some time to upgrade to Windows 7.

Thank you for your time in advance!

K.B.
LVL 8
K BAsked:
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rgormanCommented:
Did you make sure your address books were migrated over to the new Exchange environment?  You should check each mailbox store to see which offline address book they have specified to use.

Also, make sure you migrated all the public folders over if they were being used at all.
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K BAuthor Commented:
Important note... They work perfectly on Windows 7 Machines.
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K BAuthor Commented:
AddressBookPolicy             :
ForwardingAddress             :
ForwardingSmtpAddress         :
OfflineAddressBook            :
JournalArchiveAddress         :
GeneratedOfflineAddressBooks  : {}
AddressListMembership         : {\Mailboxes(VLV), \All Mailboxes(VLV), \All Users, \Offline Global Address List...}
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K BAuthor Commented:
Also, on the only database on the only on-premise Exchange server:
Get-MailboxDatabase -Identity DB01 | select OfflineAddressBook

OfflineAddressBook
------------------
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rgormanCommented:
Can you check to make sure your offline address book has been moved to one of your new servers?

https://technet.microsoft.com/en-us/library/bb125184%28v=exchg.141%29.aspx?f=255&MSPPError=-2147217396

Do the XP machines run a different version of Office than the Windows 7 machines?
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K BAuthor Commented:
A couple may have not made it properly ..some moved fine however...

Wouldn't there be an entry next to "OfflineAddressBook" with:
 get-mailbox -identity "TestUser" | select name, OfflineAddressBook ?

Windows XP machines have both office 2007 and 2010
Windows 7 machines have both office 2007 and 2010

the user's on xp with a problem can build a new profile on windows 7 (office 2007 or 2010) and it works fine.
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rgormanCommented:
What happens when you create a new Outlook profile on the XP machines?  Does that still fail?
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K BAuthor Commented:
Yes same issue:

Creating new profile in XP workstations with Office 2010:

The Microsoft Exchange Address Book was unable to log on to Exchange. Contact your system administrator if the problem persists.


Creating new profile in XP workstations with Office 2007:

repetitive password prompts
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rgormanCommented:
Go into one of your mailbox stores and set the Offline Address Book at the store level and see if that helps.
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K BAuthor Commented:
so will these cause all users to begin downloading a new book?
There are thousands that work properly and about 40 that have XP so I want to be cautious.
Why is Windows 7 no problem?
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rgormanCommented:
So everyone is on the same mailbox store?

It shouldn't matter if you only have the one offline address book in your environment.
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K BAuthor Commented:
This is a hybrid/co-existance - multi-role Exchange 2010 server.
There are no mailboxes on the server.
AD has mail-enabled users as place holders with Target Addresses as,for now, all owa,ews etc & points to the 2010 server.  However all mailboxes live in the cloud - Office 365
ADFS, DirSync & Hybrid environment.
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K BAuthor Commented:
suddenly started working.. the clients updated?
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K BAuthor Commented:
I have no idea why "time" caused this to work.
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