Konica Minolta C350 Scan to Email..

Hey guys,

We have an old konica minolta c350 and it keeps throwing a Transfer error when trying to send  us emails after scanning.

For the SMTP server it has just an IP address field, now i dont have an exchange in house, how i get this resolved?
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Cobra25Asked:
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SnibborgOwnerCommented:
This is my understanding of what you've achieved:

You've got exchange up and running.
You've given the SMTP address of the Exchange server to the printer
You scanned something on the printer sent it to your GMAIL account and received it successfully

So for example if you sent an email to someone at hunky-dorey.com, it fails?

But your original objective was to scan items and forward them to the users Gmail account.  Have you not achieved this?

What am I missing here?
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lruiz52Commented:
enter the IP of your smtp server.
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SnibborgOwnerCommented:
If you don't know the IP address of your smtp server, then go here:

http://mxtoolbox.com/

and put in your email provider's domain name.  It will give you the IP address (It's the MX record information).
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Cobra25Author Commented:
We are using google apps email
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SnibborgOwnerCommented:
Try 173.194.64.26
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SnibborgOwnerCommented:
Failing this, the other alternative is to use a Windows server with IIS installed to act as a SMTP relay.

This, of course, presumes that you are using servers.
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SnibborgOwnerCommented:
If you do not have a server suitable then you can run an SMTP relay on a desktop computer using WinSMTPserver.  It can be downloaded here:

http://sourceforge.net/projects/winsmtpserver/
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Cobra25Author Commented:
Actually, we do have SBS with Exch 07 installed, but we dont use it.
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SnibborgOwnerCommented:
I would suspect that SMTP would be disabled in SBS as that work would be done by the Exchange section of the installation.

Is the Exchange server running?  If it is you can use this to relay emails from the printer.  You don't need to use it for anything else.  Put the IP address of the SBS server into the printer and see it it works.  The other alternative is to Telnet to it and see if it's alive.

You may need to install Telnet on a PC to do this:

To enable Telnet command line utilities:
Click Start > Control Panel.
Click Programs and Features.
Click Turn Windows features on or off.
In the Windows Features dialog box, check the Telnet Client check box.
Click OK. The system installs the appropriate files. This will take a few seconds to a minute.

Open a command prompt and type:
telnet 123.456.78.9 25 (That number being the IP address of the SBS server.). Hit return.
Then type helo.  You will get a response if the Exchange server is working.

If this works then put the IP address into the printer and try sending a scanned sheet out.
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Cobra25Author Commented:
exchange is running, i tried using it, it didnt connect from the printer
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SnibborgOwnerCommented:
Did you test it with Telnet?  What was the result?
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Cobra25Author Commented:
okay i got the email account up, and i sent a test message to myself, but sending to other domains outside of GMAIL, they dont receive it at all.
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Cobra25Author Commented:
Yes it did sent to gmail, but my other address never received it even with adjusting spam settings.

Anyways i will test it now and see if it works now from the pritner side. The exchange side looks good now..
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Kamran ArshadIT AssociateCommented:
Hi,

You can use the SMTP server of your ISP. I have KM as well as Canon MFPs and using them for SCAN2Email service.
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