Hyper-V performance monitoring using GFI/Maxfocus/LogicNow

We're using GFI's monitoring agent on a new hyper-v environment - think the current name for this is MaxFocus, but could be wrong.  The agent is installed on the hosts as well as all the VMs.

I'm concerned that we're not getting a true picture of what's going on - and wondering if others have used GFI successfully to monitor Hyper-V environments.

On a number of the VMs I was seeing high processor queue depth.  However, looking at the processor utilisation only VP 0 on each VM shows any activity - none of the additional virtual processors show any activity.  Whereas if I just take a quick look at task manager in the VM I can see activity on all VPs.  Would this suggest the monitoring stats are inaccurate?

Can a VM accurately report on its own processor/memory and disk usage - or do we need to be using the VM counters on the host itself?
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Kash2nd Line EngineerCommented:
We use GFI in our environment. It does work for us very well.

If you have only just started using it then I would suggest setting up a tech walk through with GFI tech guys and they will help you optimize the settings.

We even now after hell load of tinkering are getting false results specially for memory, page file and performance monitoring.

GFI monitoring and check setup is a slow and gradual process and it will not work wonders straight away.

GFI also recommend that you configure/optimize a check and let it run/gather data for a week or so before you change it again.

You can use their documentation >>> http://www.gfi.com/support/product-documentation which is good with screenshots in it.
Hope this helps.

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devon-ladAuthor Commented:
Thanks for that.  I've been using it for just over a year now - so fairly familiar with it, but not used it extensively for Hyper-V yet.  Have had a recent walkthough to resolve some of the issues, but these are still being looked into.
Kash2nd Line EngineerCommented:
Same here. My boss has been very impatient about it but GFI to me is a slow process and not a rushed up job because it is very easy to set GFI to give out false positive / negatives.

I find the documentation quite comprehensive.
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devon-ladAuthor Commented:
Do your processor stats on your VMs appear to be accurate?
Kash2nd Line EngineerCommented:
it is accurate at times but when the backup runs, its goes berserk.
devon-ladAuthor Commented:
Just FYI, I've spent quite a bit of time going over settings with one of the sales engineers - who I now go direct to for support issues - and starting to iron out a lot of the issues.
Kash2nd Line EngineerCommented:
I am same. I just direct issues to our support rep. They are quite clued up however I am not really keen on the general support helpdesk who take ages to reply. We have had a lot of issues rolling out Managed AV
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