Mail Merge HTML Word 2007 / Outlook 2013

Hi,

We have a client which recently had to update Outlook to version 2013. They all have Office 2007 and just Outlook is version 2013.  Each week one of the users sends out emails using mail merge however since the update they have not been able to.

Plain text, and attachment work fine, but when sending using HTML it will not send. There are no error messages and Outlook does not try and load it simply just stays on the current screen within word.

Does anyone know a work around for this? Or if two different versions are even compatible for using this feature?

Thanks in advance.
ryank85Asked:
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GrahamSkanRetiredCommented:
At least up to 2007, there was a general rule that Outlook and Word must be the same version. It may still apply.
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ryank85Author Commented:
we have upgraded the client to office 365 and it works ok
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