Mail Merge HTML Word 2007 / Outlook 2013


We have a client which recently had to update Outlook to version 2013. They all have Office 2007 and just Outlook is version 2013.  Each week one of the users sends out emails using mail merge however since the update they have not been able to.

Plain text, and attachment work fine, but when sending using HTML it will not send. There are no error messages and Outlook does not try and load it simply just stays on the current screen within word.

Does anyone know a work around for this? Or if two different versions are even compatible for using this feature?

Thanks in advance.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

At least up to 2007, there was a general rule that Outlook and Word must be the same version. It may still apply.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ryank85Author Commented:
we have upgraded the client to office 365 and it works ok
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.