Remove private LUNs OR resetting to factory

Do you have a powerlink login for dell?  Can you access the manual form there?

http://www.dell.com/support/home/us/en/19/product-support/product/dellemc-cx4-120/manuals

From what I was just told, you need to access the data erasure kit from dell via the powerlink website... That's all the info I was given.  Sorry.  I hope that helps!

I do have a Powerlink account. I am seeing a lot of documentation, but not an admin guide if that is what you mean. Which document do you mean in particular?

There's apparently a data erasure kit (series of applications) for emc clariion sans. I'm told you need to acquire it in order to refresh.

OK, I'm thinking that is the nuclear option. I might try poking around with naviseccli to see what I can remove there. I am guessing that this does a better job than the GUI at these kinds of operations.

Thanks for checking on that for me. Much obliged!

I was able to run naviseccli and  attempt a lun destroy (which doesn't error out, but goes right back to the prompt). The luns remain, even when I run the command on both SPs. If that helps any! I think any helpful commands would be most welcome!

https://www.linkedin.com/groups/Hi-How-force-delete-RAID-3750755.S.218944263

May read this if you haven't?

Same concept.

https://community.emc.com/message/651520

And this looks helpful.

Make sure to copy and paste out any helpful info in there for anyone following this thread in the future.

1. Open Navisphere running on the CX700
2. Went into Engineering mode
3. Right clicked storage array and chose "SnapView", then "Clone Feature Properties".
4. In the Clone Feature Properties dialog box, selected the LUNs from the "Clone Private LUNs" text box.
5. Clicked the "Remove" button for each of them.
6. Clicked "OK"
7. Clicked "Yes" on the confirmation window, at which point they became standard LUNs.
8. Deleted the LUNs!
 
And just in time for the weekend too!
 
Dynamox, thanks for your help. You definitely set me in the right direction!

Thanks - no dice though. I  thought maybe this info might be helpful:
 
C:\Program Files (x86)\EMC\Navisphere CLI>naviseccli -h 172.16.1.82 storagepool
-list -id 0
Pool Name:  Pool 0
Pool ID:  0
Raid Type:  r_5
Percent Full Threshold:  70
Description:
Disk Type:  Fibre Channel
State:  Offline
Status:  An internal error occurred resulting in a Pool lun going offline. (0x712d8514)
Current Operation:  None
Current Operation State:  N/A
Current Operation Status:  N/A
Current Operation Percent Completed:  0
Raw Capacity (Blocks):  17684230997
Raw Capacity (GBs):  8432.498
User Capacity (Blocks):  33455810560
User Capacity (GBs):  15952.974
Consumed Capacity (Blocks):  33327876480
Consumed Capacity (GBs):  15891.970
Available Capacity (Blocks):  127934080
Available Capacity (GBs):  61.004
Percent Full:  99.618
Total Subscribed Capacity (Blocks):  0
Total Subscribed Capacity (GBs):  0.000
Percent Subscribed:  0.000
Oversubscribed by (Blocks):  0
Oversubscribed by (GBs):  0.000
Disks:
Bus 0 Enclosure 1 Disk 8
Bus 0 Enclosure 1 Disk 6
Bus 0 Enclosure 1 Disk 4
Bus 0 Enclosure 1 Disk 2
Bus 0 Enclosure 1 Disk 10
Bus 0 Enclosure 1 Disk 13
Bus 0 Enclosure 1 Disk 11
Bus 0 Enclosure 1 Disk 12
Bus 0 Enclosure 1 Disk 9
Bus 0 Enclosure 1 Disk 7
Bus 0 Enclosure 1 Disk 5
Bus 0 Enclosure 1 Disk 3
Bus 0 Enclosure 1 Disk 1
Bus 0 Enclosure 1 Disk 0
LUNs:  23, 22
 
 
 
 
 
 
C:\Program Files (x86)\EMC\Navisphere CLI>naviseccli -h 172.16.1.82 lun -list -l 22
LOGICAL UNIT NUMBER 22
Name:  MKE_TEST_SPA_001_8TB
UID:  60:06:01:60:24:00:23:00:3A:16:4C:8B:B3:0C:E4:11
Current Owner:  SP B
Default Owner:  SP A
Allocation Owner:  SP A
User Capacity (Blocks):  17179869184
User Capacity (GBs):  8192.000
Consumed Capacity (Blocks):  N/A
Consumed Capacity (GBs):  N/A
Pool Name:  Pool 0
Raid Type:  r_5
Offset:  0
Auto-Assign Enabled:  DISABLED
Auto-Trespass Enabled:  DISABLED
Current State:  Offline
Status:  An internal error occurred resulting in a Pool lun going offline.(0x712d8514)
Is Faulted:  false
Is Transitioning:  false
Current Operation:  None
Current Operation State:  N/A
Current Operation Status:  N/A
Current Operation Percent Completed:  0
Is Pool LUN:  Yes
Is Thin LUN:  No
Is Private:  Yes
Is Compressed:  No
Initial Tier:  Optimize Pool
Tier Distribution:
FC:  100.00%

I have posted a side thread at the EMC community forum. So far the conclusion there is that it's time for EMC engineers, so I'm guessing it is time for the nuclear option. Can't find a data erasure kit though, nor any  good instructions on the topic. Anyone with thoughts on that? Or how to deal with offline LUNs?

I also sense that getting to the SP desktop via Remotely Anywhere would get me some good info. Is it possible that anyone could point me in the direction of how to reset a password there?

Nice work.  It would be awesome to hear the final outcome/procedure.

Sorry I had not updated this - EMC shot that tech's statement down, saying that we needed a support contract or paid ticket to get the image file. Makes you think you don't really own it. Will close this question now.

This solution doesn't fix the issue, because there is no DIY fix. The solution is to call EMC and have them do it - they hold their keys tightly.